Customer Services Administrator

1 week ago

Bridgwater, United Kingdom Waddington Europe Full time

**Why Choose Us?**
It’s true, we are very passionate about packaging and its purpose. But we are even more passionate about YOU; YOUR purpose, and YOUR opportunities for career progression in our rapidly expanding company (with even bigger growth ambitions)

For almost 50 years we’ve delighted many of Europe’s largest retailers, food manufacturers and distributors with quality, innovative and sustainable packaging solutions because of the care and attention to detail of talented people like YOU.

And that’s why we are now looking to add to the Waddington Europe family.

**Our Sustainability Commitment**
Waddington Europe - a Novolex brand, is a European food packaging specialist.

We are a highly experienced and trusted supplier of food packaging solutions across a wide range of categories including bakery, dairy, fruit, produce, protein, prepared, food-to-go, confectionery, pet food and much more.

Environmental sustainability is at the heart of all our business decisions, and we are committed to minimising the impact of our activities on the environment.

We actively work with suppliers, customers and contractors to improve their environmental performance and source only from suppliers who meet our code of conduct.

**How You'll Perform the Role**
Waddington Europe has a vacancy for a Customer Services Administrator to work in the Customer Services Department for Waddington Europe - based at our Bridgwater Site.

This role is Monday to Friday, working 7.5 hours per day, full time.

**What We Need From You**
- Build good working relationships with Customers, Suppliers & all internal Departments/Personnel.
- Input & process orders identifying and acting on ensuring the requirements of the customer’s delivery date is adhered to.
- Produce reports required for Customers - i.e. stock reports.
- Produce reports for Sales Representatives & Management as required.
- Liaising with Production, Sales Managers, Shipping, Hauliers and Admin regarding orders & customers.
- Identify & resolve customer enquiries & queries.
- Process customer invoices daily and credit notes when required.
- Ensure procedures & policies are followed and updated.
- Be proactive in customer care & order requirements.
- Liaise & up-date Sales Representatives regularly on all customer interactions.
- Assist the quality manager in dealing with customer complaints.
- Answer phones professionally & promptly.
- Keeping up to date with product knowledge.
- Continuous improvements within the role & with other departments.
- To provide ad hoc support to the Customer Services team in the execution of their role.

**What You'll Get From Us**
A great range of benefits such as:

- Bike to work scheme
- Company pension
- Above minimum holiday allowance
- Company sick pay after 6 months
- On-site parking
- Permanent benefits

We cant wait to meet you - We are proud to be a business that's going places, that puts the safety of our workforce above all else, and which truly values you and your development.

Job Reference: EUR00090

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