Customer Advisor

2 weeks ago


Oldbury, United Kingdom The AA Full time

**Job Overview**

**Responsibilities**
- Conduct data entry tasks accurately to maintain up-to-date client records.
- Communicate effectively in both English and Spanish (or other languages) to assist a diverse clientele.
- Analyse client needs and offer tailored solutions to enhance their experience.
- Upsell products or services where appropriate to maximise client satisfaction and engagement.
- Maintain professionalism in all interactions, demonstrating excellent phone etiquette.
- Collaborate with team members to ensure seamless service delivery.

**Experience**
- Previous experience in a customer service or advisory role is preferred.
- Proficiency in data entry with a keen eye for detail.
- Bilingual or multilingual capabilities are highly desirable, particularly in Spanish.
- Strong analytical skills with the ability to communicate findings clearly.
- Excellent verbal and written communication skills in English; additional languages are an asset.
- A proactive approach to upselling and enhancing client relationships is beneficial.

Join us as a Client Advisor and play a pivotal role in delivering exceptional service while fostering lasting relationships with our clients.

Pay: £25,500.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- On-site parking

Schedule:

- Day shift

Work Location: In person


  • Customer Advisor

    1 week ago


    Oldbury, United Kingdom The AA Full time

    **Company description**: **Job Title**: Customer Service Advisor - Emergency Breakdown **Location**: Remote **Salary**: £21,925 (including shift allowance) **Contract**: Full time - permanent **Hours**: Rotating shift pattern covering 7 days a week and bank holidays, working 6 days on, 3 days off on a 24-hour contract. Solution bringers. Day makers....

  • Customer Advisor

    1 week ago


    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Role**: Customer Service Advisor - Prestige **Salary**: £25,147 **Location**: Oldbury **Workstyle**: Office based **Contract**: Permanent Full-time **Hours**: 40 hours per week, Monday to Friday between 08:00 - 18:00 & 1 in 4 Saturdays 09:00 - 13:00 **Why Choose The AA?** - Access to a 24/7 GP Chat line for when speaking to a doctor...

  • Customer Advisor

    22 hours ago


    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Department**: Electric Vehicle Support - Customer Advisor **Salary**: £24,500 **Location**: Oldbury **Workstyle**: Office Based (Resident Working) **Contract**: Permanent Full-time **Hours**: 4 days on 4 days off (avg. 40 hrs p/w). Shifts between 06:00-20:45. As an EV Support Customer Advisor in our Oldbury office, you’ll join...


  • Oldbury, United Kingdom The AA Full time

    **Company Description/ Business Unit**: **Role**: Customer Service Advisor - Prestige **Salary**: £25,584 **Location**: Oldbury **Workstyle**: Office based until fully trained then Dynamic working between the office and home - three days per week onsite **Contract**: Permanent Full-time **Hours**: 40 hours per week, Monday to Friday between 08:00 -...


  • Oldbury, United Kingdom TMR Group Ltd Full time

    **Customer Service Advisor** **Oldbury** **£23,000** **The Company** Established in 1990 in the West Midlands, the business offers a luxury outdoor range that is sold online and into retailers. They are Eco friendly and offer a range that is made from sustainable and ethical sources. A show room is based n the heart of theWest Midlands where you can try...


  • Oldbury, United Kingdom The AA Full time

    **Company description** Job Title: Customer Service Advisor - Service Delivery Location: Oldbury **Salary**: £21,708 (£20,100 base salary plus 8% shift allowance) Contract: Full time - permanent Hours: Rotating shift pattern covering 7 days a week and bank holidays 24-hour contract including nights, typical shifts fall between 06:00 - 02:15 Start...


  • Oldbury, United Kingdom The AA Full time

    **Company description**: **Role**: Customer Sales Advisor **Location**: Oldbury (Hybrid) **Salary**: £21,316.05 **Working hours**:Monday - Friday between 8:00am - 18:00pm We have introduced Dynamic working into this role where once you complete training, we will give you the option to work from home or from the office! We are the AA. And we keep...


  • Oldbury, United Kingdom Sandwell Metropolitan Borough Council Full time

    This is an exciting opportunity to join the Corporate Customer Team within the ACE Directorate as a Customer Service Advisor. The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell., The role is working within our contact centre team dealing with...


  • Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Hours of Work: Monday - Thursday 8am - 5pm** **Friday 8am - 4pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor to join our team in Birmingham! Within this role...


  • Oldbury, United Kingdom The AA Full time

    **Company description**: **Role**:Customer Service Advisor - Assist Centre **Salary**: £23,025 including flexibility allowance **Location**: Oldbury **Workstyle**: Office based **Contract**: Permanent/Full-time **Shifts**: 6 days on, 3 days off working between the hours of 7am & 9.45pm Solution bringers. Day makers. Extra milers. We are the AA. And we...