Customer Service Advisor
2 weeks ago
**Customer Service Advisor**
**Oldbury**
**£23,000**
**The Company**
Established in 1990 in the West Midlands, the business offers a luxury outdoor range that is sold online and into retailers. They are Eco friendly and offer a range that is made from sustainable and ethical sources. A show room is based n the heart of theWest Midlands where you can try out the range
**Why would I want to work here**
This business went from strength from strength over the last 2 years, staff retention is at an all-time high and they have been able to offer development and progression. Will to pay for training and courses. This is an onsite role working for a family runbusiness that really cares. There is parking, lovely new facilities and they promote within. You will be recognised for the role that you do and won’t just be 'in the customer service team’. Working hours are 8.30am to 5pm.
**The essence of the role**
To work in a small team of advisors and support customers who have made a purchase. Arrange deliveries, liaise with Couriers and Transport Companies and deal with queries and complaints
**The scope of the role**
- Offer support and solutions to customers; product queries, refunds, returns, and replacements for missing or damaged items with ability to assess the content of a query, and respond with great efficiency
- Liaise with logistics, production and warehouse teams to ensure stock issues and back orders are dealt with promptly and ensure clients are kept up to date of progress.
- Interact with clients efficiently and with empathy.
- Analyse and spot fraudulent orders.
- Communicate with couriers/delivery team when delivery issues arise
**Prerequisites**
- Able to work on site 5 days a week
- 1 year’s customer service experience
- Excellent communication skills
Job Number 5058
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