Customer Service Advisor

1 week ago


Oldbury, United Kingdom The AA Full time

**Company Description/ Business Unit**:
**Role**: Customer Service Advisor - Prestige
**Salary**: £25,584
**Location**: Oldbury
**Workstyle**: Office based until fully trained then Dynamic working between the office and home - three days per week onsite
**Contract**: Permanent Full-time
**Hours**: 40 hours per week, Monday to Friday between 08:00 - 18:00

**Why Choose The AA?**
- Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
- Discounts on multiple online and high street shops, experiences and food
- Great employee pension schemes
- Physio, Dental and eye test benefits
- Mental health help

**Plus additional benefits to reward longer service**

**After 6 months**:

- Technology and Appliance Vouchers
- Cycle to Work scheme
- Gym Membership
- Home Health Testing for you and your household

**After 12 months and beyond**:

- Car Salary Sacrifice Scheme
- Recognition for hitting tenure milestones

**This is the job**:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

**What will I be doing?**:

- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand

**What do I need?**:
**What We’re Looking For**:

- Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
- Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
- Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
- Own It: Our industry evolves, and so should you. Stay curious and open-minded

**Ready to Accelerate Your Career?



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