Customer Sales Advisor

2 weeks ago

Oldbury, United Kingdom The AA Full time

**Company description**:
**Role**: Customer Sales Advisor

**Location**: Oldbury (Hybrid)

**Salary**: £21,316.05

**Working hours**:Monday - Friday between 8:00am - 18:00pm

We have introduced Dynamic working into this role where once you complete training, we will give you the option to work from home or from the office

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

**This is the job**:
As a Customer Sales Advisor, you will be responsible for providing an effective front-line telephone response service for incoming calls to AA Business Services by greeting and assisting callers in an efficient and professional manner.

This is an exciting opportunity where you will be responsible for selling Fleet Membership and extending Manufacturer Warranty to our new customers through incoming call traffic, as well as dealing with existing customers to ensure retention targets are met.

Do you have a passion for supporting others, where collaboration and customer relations places you at the heart of the operation? If this sounds like you, we would love to hear from you

**What will I be doing?**:

- Taking inbound calls to the published major Business Services and Manufacturers
- Making outbound calls to obtain sales through various leads and sources
- Qualifying the caller's requirements and deciding on the most appropriate course of action
- Dealing with customers' administrative needs wherever possible first time using the BCAS system
- Identifying and passing of complex calls to specific administrative departments or individuals
- Dealing with inbound sales enquiries from prospective members and making outbound prospect and follow up calls
- Taking ownership of all necessary actions required including payment process

**What do I need?**:

- Experience in a similar role with proven sales experience
- Proven telephone sales experience
- Experience building rapport
- Preferably experience of working in a regulated telesales environment, taking care adhere to relevant FCA guidelines on language and script where required
- Demonstrable experience working with proprietary IT systems

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Free AA breakdown membership
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme

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