Resourcing Team Leader

1 week ago


Coedkernew, United Kingdom Sopra Steria Full time

Are you an experienced team leader looking for your next challenge?

If you enjoy leading people and have experience of delivering a first-class service, then we would love to hear from you. This is a great opportunity for a strong team leader looking for a new challenge and wishing to develop new skills.

**What you will be doing**:

- Advise and mentor process assistants and handle more complex pieces of work
- Train and coach new members
- Undertake quality assurance for the team’s work within own area of expertise and provide feedback to the team
- Provide ongoing maintenance and update of procedures and flow of information to process assistants
- Run reports, extract data and analyse the data using spreadsheets and statistical techniques
- Measure performance of the process assistants and feedback to operations management in own area
- Respond to, and resolve queries, taking action as appropriate and identify any preventative measures
- Update and maintain manual or database records accurately
- Ensure that agreed timescales are adhered to
- Comply with regulatory requirements where applicable

**What you’ll bring**:

- Previous management experience
- Numerate and able to process complex data
- Good spreadsheet and Word skills
- Great interpersonal skills
- Able to use initiative and exercise sound judgment
- Articulate and able to develop good working relationships with colleagues and clients
- Able to coach and mentor junior members of a team

**It would be great if you had**:

- Able to use PowerPoint D
- Strong understanding of relevant ERP system e.g. Oracle D

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**Full-time Permanent

**Location Newport Hybrid Role**

**Security Clearance Level** SC

**Internal Recruiter Gem**

**Salary**£22,500

**Benefits**25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about our company?**

The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government’s Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool;Newcastle; Newport; and York.

As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance servicelevels across government and public sector.

Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction IndustryTraining Board.


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