Customer Service Advisor

15 hours ago


Northwich, United Kingdom A & E Leisure Full time

Customer Service Advisor Cheshire Based Business 'A & E Leisure' is looking for an individual to join our Bodyshop/Service team the role will complete the team of 5 consisting of 3 front of house(Advisors) and 2 Admin staff. The role is a sales-based role Inc the sale and quoting for motorhome and caravan accessories.

**Working pattern**
- The role will include some flexible working hours during busy periods.
- Days of work will include: Monday to Friday(8-5) week and sat 8-2 (1 in 3(rota))

**The individual**
- Enjoy selling technical products and spending time speaking to customers.
- Be able to understand the products we sell and the processes we use in house
- Be focussed and organised.
- Be able to enjoy working as a team
- Confident in workshop and customer liaison environment

Leisure industry experience is preferred, and the individual must have keen interest in customer service and Caravans / camping and outdoor and be able to work to targets in a sales environment.

**Duties to include**
- Answering phone enquiries
- Keeping customers updated
- Selling products and services
- Learning and understanding new products
- Accurately quoting customers for accessory installs
- Taking control of enquiries and customer visits
- Problem solving/vehicle triage over phone for accurately passing to workshop
- Day end/Banking/reporting of figures
- Face to face customer enquires

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,500.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- On-site parking
- Store discounts
Schedule:

- Monday to Friday
- Overtime
- Weekend availability
Reference ID: Service/advisor



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