Customer Service Advisor
2 days ago
RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich.
What will I be doing day to day?
- Handle emergency calls with professionalism and empathy.
- Accurately record all customer interactions on our system.
- Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.
What hours will I be working?
Our Customer Service Centre operates 24/7 including weekends. You'll work 28 hours per week - 3 nights on / 3 nights off, on an 8 hour shift between 8pm and 8am.
Your induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader.
What are we looking for from you?
We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential - we value the right attitude and a willingness to learn.
Ideally, you'll have:
- First-class customer service and admin skills
- Excellent listening and communication skills (written and verbal)
- The ability to remain calm and professional in emergency situations
- Confidence to carry out instructions quickly and accurately
- Good organisational skills and the ability to work to deadlines
- Working knowledge of Outlook, Excel and Word
What does RMG have to offer our Contact Centre Customer Service Advisors?
- 27 days holiday plus Bank Holidays
- Free onsite parking Free onsite parking
- Potential to earn Bonus
- Fantastic reward and recognition scheme that recognizes exceptional customer service
- Career Development and extensive opportunities to progress
- Themed events are held throughout the year, fun, games and incentives galore
- Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
- Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
- A comprehensive induction / training period - so you know you will be confident when speaking with customers
- Dedicated Team Leader support
What's next?
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
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