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Customer Service Executive

2 weeks ago

York, United Kingdom Arnold Clark Full time

**Salary**: £24,500 plus benefits
**Type of work**: Permanent
**Location**: York
About the role
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our York Motorstore and help customers get excited about our products.
Why choose us?
33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (40 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
Day-to-day duties
Preparing the showroom and cars for the day ahead
Assist with showroom presentation and advertising
Supporting the Sales department and delivering excellent customer experience
Organising and accompanying customers on test drives
Swotting up on our vehicles and manufacturers
Learning about our products so you can help our customers find the perfect fit
Enhancing the customer journey from enquiry to delivery
Essential skills
You’ll be a confident communicator who understands that a positive attitude gets great results
Willingness to go the extra mile
A full UK driving licence
As happy working on your own initiative as you are in a team
One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
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**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance