Sales Administrator

4 days ago

Tyne and Wear, United Kingdom MTrec Full time

**Company Description**:
**The Rewards and the Benefits**
- Permanent role.
- Competitive salary.
- Staff parking.
- Salary confirms NMW.

**MTrec’s new career opportunity**

Our outstanding client are specialists in their engineering sector, they are now looking to recruit an Internal Sales Administrator on a permanent basis.

**Job Specification**:
**The Job You’ll do**
- In this role you will be the first point of contact for client customers and will use your customer service skills to efficiently understand their needs and advise accordingly.
- You will work closely with all departments within the company to ensure that our customers receive the best possible service and make the client their chosen supplier.
- You will be required to handle difficult situations effectively and be able to communicate professionally through various channels.
- Be responsible for the day-to-day administration of selected accounts.
- Establish and build rapport with your customers.
- Process customer orders in a timely manner with attention to detail.
- Supplying order progress information to the customer.
- After care support, where necessary, on completion of sales.
- To help develop, maintain and support the data accuracy and use of salesforce CRM within the Internal Sales team.
- To help progress leads and help support the external sales team with growth potential opportunities.
- Handling complaints and escalating to the appropriate internal departments when required.
- Communicate with other departments within the business.
- Ad hoc tasks/duties as and when required.
- Adhere to all PPE requirements.
- Follow all Health, Safety, Security Environmental, Energy (HSSEE) process and regulations.
- Be aware of Health and Safety obligations.
- Be aware of Fire evacuation procedures.
- Maintain high standards of housekeeping and assist in housekeeping audits.
- Contribution to reporting of IFE’s.
- Contribution to WOCs (Walk, Observe, Communicate).
- Be involved in Continuous Improvement activities as they arise.
- Be aware of opportunities to reduce costs and escalate to Manager.
- Participate in overtime as required.
- Comply with all time and attendance targets.
- Maintain high standards of individual housekeeping and 5s.
- Assist/participate in Induction programmes for new starters.

**About You**
- A good level of MS and IT competency is required.
- Prior experience of the use of CRM systems would be a distinct advantage (especially Salesforce).
- Experience with spreadsheets/excel and or working with ERP systems (Movex, Cimalex,) would be an advantage but is not essential.
- Good English language skills - both written and verbal.
- Being able to communicate effectively at all levels.
- Previous experience in a customer service role would be desirable.
- Integral team player both locally and nationwide with other business units.
- Positive attitude and a good work ethic.
- Attention to detail.
- Confident telephone manner.
- Ability to manage workload and prioritise effectively.
- A driving licence/own reliable transport is desirable.

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