Contact Centre Advisor

6 days ago

Leigh, United Kingdom Alliance Healthcare Full time

**About The Role**:
Managing client communication is the main responsibility of the contact service advisor. You shall be working at our NWOS (North West Ostomy Supplies) site based in Leigh, which is a member of Alliance Healthcare, here we provide Surgical Appliances to Pharmacies around the UK, therefore the ultimate customers are patients requiring these products

You will be part of a small but busy contact centre with a team of around 40 people. Successful employees also have the opportunity to progress to other departments within the business as we provide our employees with structured development planning and continuous training opportunities, including obtaining formal NVQ qualification

This is a full time contract role for a period of 12 months,

37.5 hours per week initially working 9:30 - 18:00 Monday to Friday

**About You**:
We would value the following attributes:

- You will have excellent communication skills coupled with a helpful, professional approach to customer service.
- Experience of working in a contact centre or in a phone based customer support role environment is preferable but not essential.
- You will need to have a flexible & adaptable approach to work with good prioritisation skills to effectively manage own workload
- You'll be able to handle customer complaints sensitively and efficiently and update clients accounts and processing customer correspondence
- Computer-literate, although training on our specific company software will be given. A good level of stress tolerance and resilience is helpful, as well as good listening, organisational and problem-solving skills.
- inputting data therefore attention to detail is essential

What we can offer you

We want to invest in you, to challenge you and help you develop an exciting and successful career. In return for your can-do attitude and entrepreneurial spirit, you’ll enjoy a competitive salary, great incentives, and an excellent range of benefits to suit your lifestyle

**About The Company**:
Alliance Healthcare is a leading distributor and wholesaler of pharmaceutical, medical and healthcare products, serving over 16,200 pharmacies, hospitals and dispensing doctors throughout the UK on a twice daily basis.

We have an essential role to play in the medical supply chain and everything that we do as a company will ultimately impact upon the end user, the patient. It is our responsibility to offer a reliable service that ensures that our customers receive the right product, in the right place, at the right time.

Global diversity, equity and inclusion are core to our purpose to create healthier futures. We believe in creating an inclusive environment where people across all dimensions of diversity can bring their whole selves to work to advance health equity for all. We enable our teams with career opportunities that challenge and inspire the very best to solve complex business problems impacting diverse patient populations in communities around the world.

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