Customer Service Advisor
7 days ago
**Key working Relationships**:
- Daily contact with Customer Service Manager
- Regular interaction with BDMs/Sales teams
- Daily contact with internal/external customers
- Regular contact with Surgical team
**Level of Decision Making**:
- Working with Customer Service Manager and colleagues to develop a culture of continuous improvement across the service centre and making recommendations.
- Assisting with the implementation of Standard Operation Procedures in a consistent manner in line with company requirements
- Excellent verbal and written communication skills, including rapport building
- A responsible attitude
- Good 'people skills' for building relationships with colleagues at all levels
- The ability to plan and prioritise your own work
- Calmness under pressure
- Decision-making ability
- Accurate record keeping
- IT skills
- Results and achievement orientated
- Highly motivated, proactive and flexible
- Open to giving and receiving constructive feedback
- Demonstrable customer focus
- Problem solving and decision making skills
- Can work to deadlines with efficiency and accuracy
- Experienced in a Customer Service Environment
Alliance Healthcare is a leading distributor and wholesaler of pharmaceutical, medical and healthcare products, serving over 16,200 pharmacies, hospitals and dispensing doctors throughout the UK on a twice daily basis.
We have an essential role to play in the medical supply chain and everything that we do as a company will ultimately impact upon the end user, the patient. It is our responsibility to offer a reliable service that ensures that our customers receive the right product, in the right place, at the right time.
Our diversity and inclusion vision is to create a culture where we value the differences that a diverse workforce brings to powering greater collaboration and innovation, inspiring us to help people across the UK lead healthier and happier lives.
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