Receptionist

Receptionist

Monday - Friday 40 hours per week

8.00am - 17.00pm

Salary £25,000

**Job objectives and responsibilities**

**Company Profile**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail.

Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Standards**

As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature.

Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.

**Main Duties**

**General**:

- To represent Signature and Network Rail in a proficient, professional and personal manner at all times.
- To ensure appearance is maintained to our grooming standards.
- To attend any training sessions requested by the management team.
- To assist all guests and Network Rail clients with any reasonable requests.
- Liaising with Mitie Cleaners, Security & Workplace Management to ensure the site is operating smoothly.
- To report any faults or health and safety concerns to the relevant person or department.
- To comply with Signature standards for absences/ sickness.

**Reception**:

- Being the first point of contact at the reception desk while always maintaining a professional and helpful attitude.
- To sign in visitors, issuing the health and safety brief, answering and solving telephone queries
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, internal auditing and staff passes report.
- Managing Condeco site account and desk bookings.
- Receiving daily parcel deliveries and ensuring the recipient is made aware.
- Proactively assisting with any client events.
- Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
- Keeping the front of house-training packs and documentation up to date.
- Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
- To provide training for new and temporary team members.
- Check all meeting rooms and booth preferably before meeting through the day
- Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
- Maintain up to date health and safety folders, with direction from the front of house manager.

**Telephony**
- To answer the telephone within a timely manner using the agreed greeting.
- To transfer all calls in an efficient, professional and personal manner.

**S**ecurity**
- To remain constantly aware of security and report or act upon any suspicious event or person.
- To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.

**Experience**

2 years' previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course. This would all be beneficial, but experience is not required as all training will be issued.

**Skills and Knowledge**
- Strong communication skills (both written and verbal).
- Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
- The ability to interact confidently with all levels of the business and guests.

**Education or Certification**
- 2 years reception/administration experience (beneficial not required).