Receptionist

3 days ago

Basingstoke, United Kingdom HIN Basingstoke Ltd Full time

Full Job Description

**Receptionist**
Competitive + Benefits

Holiday Inn - Basingstoke
**Why join us?**
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s best places to work in hospitality.
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being.

**The Role**
As ‘Receptionist’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
**What you’ll be doing**
- Top quality Customer service
- Working as part of a great team
- First point of contact for our guests
- Checking guest in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upselling and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you

**What’ll make you a great fit for us here at Valor**
On a scale of one to ten, how warm are your welcomes & goodbyes?

When it comes to customer service will you go to infinity and beyond?

We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome

At Holiday Inn Basingstoke, we’re on a mission to redefine hospitality and to help our guests make memories that last for a lifetime, whilst having that home from home feel. Therefore, we need someone who can not only make a great first impression but a lasting one

As a receptionist, you’ll be the face of the hotel, greeting our guests day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.

If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you

**Salary**: £19,968.00-£20,500.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Basingstoke: reliably commute or plan to relocate before starting work (required)

Reference ID: Hotel Receptionist

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