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Product Manager

2 weeks ago

Bournemouth International Airport, United Kingdom Hobby Craft Full time

Here at **Hobbycraft,**we are looking for a **Product Manager **to join the team based at our Head Office in **Christchurch. **You will join us on a **full time, 12-month fixed-term contract **workingMonday - Friday, 9am - 5pm with 1 day working from home. In return, you will receive a **competitive salary,**plus a pension with 4% contributions and many more benefits

Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feelpart of something.

Our working model of 1 day at home and 4 days in the office is the best balance for our colleagues, we believe that office working helps to sustain our strong collaborative culture. Being in the office promotes personal development, career advancement andenhances our working relationships. Our office environment is the perfect space for creative innovation, productivity, and wellbeing.Most importantly we want our colleagues to be happy and motivated.Being together brings out the best in all of us

**What can we offer our Product Manager?**
- Competitive salary
- 25% Discount Card for Hobbycraft Stores and Haskins
- Free Onsite Parking
- 33 days holiday inclusive of Bank Holidays with an increase each holiday year
- Birthday Day off
- Company pension contribution
- Cycle to Work Scheme
- Continuous training and development
- Colleague Wellness Programme
- A creative working environment

**About the role**:
We are looking for a **Product Manager **to operate the planning, delivery and comms of our Workshop Programme. The Product Manager will work alongside multiple teams, including the operations, finance and buying teams, to ensure successfulprogramme delivery.

**Your responsibilities as our Product Manager will include**:

- Planning, defining and executing the workshop strategy, developing a robust, innovative and customer-focused experience both online and in stores
- Owning and creating the full workshop calendar plan and CPA of key dates for all comms/uploads
- Working closely with the top-performing stores and online workshop team to identify trends, best practices and efficiencies to roll out across the estate
- Optimising store hours efficiency by reallocating best-selling workshops and releasing hours back to the business where possible
- Driving and developing new workshop trends from both store specific and entire estate needs
- Overseeing and delivering all store comms
- Working with marketing, buying and supply chain teams to ensure the right amount of stock is ordered for each quarter
- Delivering all relevant comms both internally to stores/online and externally to customers via POS
- Continually developing the workshop programme and driving cross-functional performance ensuring all key department functions are optimised for performance efficiency inc. running a weekly performance review with creative, trading, traffic (inc. SEO), supplychain, IT, Ops, DC and customer service teams
- Measuring and acting on results including occupancy, reviews, rating, delivery and customer feedback and drive ongoing recommendations through the workshop/creative teams
- Being the voice of customer expectations, understanding all aspects of the customer UX and feeding in regular actions for improvements and optimisation
- Being the key liaison within the business to ensure the new platform is continually being optimised and developed to drive performance targets
- Supporting the workshop marketing team in terms of B2B selling, partnerships, performance measurement, optimisation and the delivery of ongoing tactical improvements
- Providing weekly insight, monthly reports and data that drives key business outputs

**What we're looking for in our Product Manager**:

- A highly organised, very focused individual with exceptional communication skills
- Experience in working across multiple teams (cross-functional) or in a store management position
- A commercially focussed mindset
- Good writing and editing skills
- High standards of delivery, focus and drive
- Customer experience is crucial
- A love of all things craft
- Event planning experience is helpful
- BA/MA degree in Marketing, Advertising, Communications or a related discipline or relevant experience is desirable

If you have the skills and experience we are looking for, click '**Apply**' now to be considered as our **Product Manager**:

- we'd love to hear from you