1st Line Technical Support
2 weeks ago
**Role summary**
To provide world class customer service offering inbound and outbound support to different customers in the technology sector. Completion of tasks by trouble shooting problems through diagnostic tests and remote actions, along with working with the supply chain network.
**Key Competencies**
- Customer handling.
- Problem Solving.
- Attention to detail.
- Self learner.
- Attention to detail.
- Knowledge retention.
- Experience of working in a fast paced environment.
- Ability to work alone.
- Proactive and flexible approach.
- Strong communication. Written and Oral.
**Responsibilities**
- Raise tickets with suppliers when required to fix issues.
- Prioritise tickets in line with SLA's.
- Provide customer updates in line with response SLA's.
- Take ownership of escalations where necessary.
- Accountability of support issues and seek closure, ensuring all relevant processes are followed.
- Ensuring high-standards of customer service are maintained.
**Job Type**: Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Southampton, SO14 3LP: reliably commute or plan to relocate before starting work (required)
-
1st Line Support Engineer
3 days ago
Southampton, United Kingdom ITECCO Full time**1st Line Support Engineer - Southampton - £25k** Join a market-leading MSP in Southampton as a 1st Line Service Desk Engineer. Our client is a dynamic company that offers a supportive and friendly working environment, where you can grow your IT career and take it to new heights. We are seeking an individual with excellent customer service skills, a...
-
1st Line Support
1 week ago
Southampton, United Kingdom Proactive Personnel Ltd Full time**1ST LINE SUPPORT** **SOUTHAMPTON** **£20,000** **IMMEDIATE START + 30 DAYS HOLIDAY + QUICK PROGRESSION** Proactive Personnel are currently recruiting on behalf of a highly successful company based in Southampton who, due to growth, are seeking a motivated individual to join their 1ST Line Support team. As 1st Line Support, you will be reporting...
-
1st Line Support Technician
1 week ago
Southampton, United Kingdom Manchester Staff Ltd Full time**1st Line Support Technician - Southampton - up to £25k** **Manchester Staff**is pleased to be looking for a 1st Line Support Technician to assist in building and maintaining the reputation of our clients Support Team through the delivery of their technical support functions both internally and externally. The company is a very well-established MSP that...
-
1st Line Technical Support
2 weeks ago
Southampton, United Kingdom Invosys Full time**Role summary** To provide world class customer service offering inbound and outbound support to different customers in the technology sector. Completion of tasks by trouble shooting problems through diagnostic tests and remote actions, along with working with the supply chain network. **Key Competencies** - Customer handling. - Problem Solving. -...
-
2nd Line Support Engineer
3 days ago
Southampton, United Kingdom ITECCO Full time**2nd Line Support Engineer - Southampton - £30,000 to £35,000** Join a market leading MSP based in Southampton and take your career to the next level as a 2nd Line Support Engineer. With a passion for technology and a commitment to providing excellent customer service, you will play a key role in ensuring the smoothrunning of our clients' IT...
-
2nd Line Support Engineer
3 weeks ago
Southampton, United Kingdom Sterling Bridge Full timeRole: 2nd Line EngineerLocation: Southampton (Hybrid)Salary: £32,000 - £37,000Cutting-Edge FinTech | Cloud-Driven Environment | Huge Career Growth PotentialWere working with one of Southamptons most innovative FinTech firms, a market leader using AI, cloud, and automation to reshape how financial technology operates. Theyre now looking for a talented 2nd...
-
First Line Support
3 weeks ago
Southampton, United Kingdom Method-Resourcing Full time1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent)Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week)We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent.What you'll be...
-
First Line Support
3 weeks ago
Southampton, United Kingdom Method Resourcing Full time1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent) Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week) We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent. What you'll be doing...
-
First Line Support/Service Desk Analyst
3 weeks ago
Southampton, United Kingdom Method Resourcing Solutions Ltd Full time1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent)Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week)We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent.What you'll be...
-
Desktop Support Engineer
2 weeks ago
Southampton, United Kingdom Solutions Through Knowledge Full time**Desktop Support Engineer, 1st & 2nd Line Technical Support, Field Engineer** **£110 to 130 per day + **25p per mile + parking expenses** - Limited Company or PAYE/Umbrella (contractor can choose) 3 months initially, but likely to be long-term Mon to Fri, 9am-5pm Weekly pay **Southampton and surrounding areas** **Must possess valid driving licence and...