First Line Support

3 weeks ago


Southampton, United Kingdom Method-Resourcing Full time

1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent)Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week)We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent.What you'll be doingActing as the first point of contact for IT support queries (phone, email and walk-ups)Troubleshooting issues across Microsoft 365, Entra / Azure AD, Windows 10/11, and core desktop applicationsManaging tickets, escalating where needed and keeping users updatedSetting up new starters, accounts and basic access permissionsDelivering excellent customer service to internal usersWhat we're looking forExperience in 1st Line / Service Desk / Helpdesk supportConfident working with the



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