1st Line Support Engineer

5 days ago

Southampton, United Kingdom ITECCO Full time

**1st Line Support Engineer
- Southampton
- £25k**

Join a market-leading MSP in Southampton as a 1st Line Service Desk Engineer. Our client is a dynamic company that offers a supportive and friendly working environment, where you can grow your IT career and take it to new heights.

We are seeking an individual with excellent customer service skills, a passion for technology, and a strong work ethic to join our client's team. As a 1st Line Service Desk Engineer, you will be the first point of contact for clients, providing support andguidance to resolve their technical issues.

This is an opportunity to join a company that values employee growth and invests in their personal development. You will receive a competitive salary between £25,000, and a basic benefits package that includes holiday and pension contributions.

**Responsibilities**:

- Provide 1st line support and resolution to clients
- Prioritize and escalate incidents as necessary
- Document and maintain client information and support history

**Requirements**:

- Strong customer service skills
- Knowledge of Windows Operating Systems and basic networking principles
- Good verbal and written communication skills
- Ability to work under pressure and prioritize tasks effectively
- A desire to continuously learn and develop in the IT field

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