First Line IT Support Technician

1 week ago

Southampton, United Kingdom Lloyd & Whyte Full time

Salary: Starting from £25,000.00 (depending on experience)Working hours: 35 hours per weekDuration: PermanentLocation: Eastleigh About The Role Lloyd & Whyte, part of Benefact Group, is seeking a First Line IT Support Technician to join the IT team in the Eastleigh office. You will be the first point of contact for all IT-related queries and incidents, providing efficient and friendly support to end‑users, and escalating more complex issues to third line support as needed. What You'll Be Doing Act as the first point of contact for all IT support queries via phone, email, and ticketing system. Escalate unresolved issues to the MSP (3rd line) with clear documentation and context. Liaise with the MSP to ensure SLAs are met and service quality is maintained. Maintain IT asset inventory and ensure accurate records of equipment and licenses. Provide basic training and guidance to users on IT systems and best practices. What You'll Need To Have Strong knowledge of Windows OS, Microsoft 365, Active Directory, Microsoft Entra, Exchange Online and Microsoft Intune. Basic knowledge of virtual environments (Hyper‑V, Citrix). Basic understanding of networking concepts (IP, DNS, VPN). Familiarity with ITIL practices and ticketing systems (e.g., ConnectWise, Desk365). Ability to troubleshoot and resolve issues methodically and efficiently. What Makes You Stand Out Proven experience in a first line IT support or help‑desk role. What We Offer 28 days annual leave plus bank holidays. Birthday off. Group personal pension. Bonus scheme. Holiday buy scheme. Health and wellbeing benefits, company cash plan, income protection and life assurance. Enhanced sick pay and parental leave. Support and funding toward study and professional qualifications. Paid time off for volunteering. Hear from the hiring manager We are seeking a proactive and customer focused First Line IT Support Technician to join our in‑house team. This is an excellent opportunity for someone with a passion for technology and problem‑solving, who enjoys helping people and thrives in a fast‑paced environment. About Lloyd & Whyte / Benefact Group Lloyd & Whyte offer a range of specialist insurance services across multiple client divisions, from niche scheme insurance for healthcare professionals to commercial motor vehicle insurance. Benefact Group, a charity‑owned international financial services group, has given away £250 million since 2014 and aims to become the UK’s number one corporate donor. The Group values an inclusive culture and provides opportunities for career and personal development. Employment Information Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industry: Insurance #J-18808-Ljbffr

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