Dental Receptionist/treatment Coordinator

**Join Our Team at Smile Clinic Group**

**Position: Dental Receptionist and Treatment Coordinator - Employed Role**

We are hiring a dental receptionist/ treatment co-ordinator for our busy Wimpole Street Smile Clinic in LONDON. This is an exciting opportunity for a bright, enthusiastic dental receptionist to join our successful team. We prefer an experienced receptionist who has motivation, excellent organisational and communication skills. To do well in this role, you should be able to provide a great level of patient care. Training will be provided. Experience in dental software will be advantageous.

Main Job Tasks,

**Responsibilities**:
Receptionist Role:

- greet patients 
- register new patients according to established practice protocols
- assist patients to complete all necessary forms and documentation
- verify and update patient information
- inform patients of dental practice procedures and policy
- move patients through appointments as scheduled
- enter all relevant patient information into data system
- maintain and manage patient records in compliance with privacy and security regulations
- answer and manage incoming calls
- respond and comply to requests for information
- schedule patient appointments 
- confirm upcoming appointments and recalls according to office protocol
- check daily appointment schedule
- arrange patient charts for next day appointments
- fill in cancellations and no-shows
- organise referrals to other medical specialists
- dispatch lab work appropriately
- collect and receipt payments from patients at time of treatment
- inform patients of financial treatment plan options
- arrange payment schedule with patients
- prepare and mail billing statements 
- prepare claim forms for dental insurance
- arrange supporting documents for insurance claims
- sort and distribute incoming and outgoing post
- monitor and maintain inventory of dental office supplies
- update patient education materials
- maintain a professional reception area
- safeguard patient privacy and confidentiality

Treatment Coordinator Role:

- Be the first point of contact for new patient enquires
- Contact patients to discuss treatments we offer
- Seeing patients face to face discussing treatments and finance offers
- Supporting the patient throughout their treatment journey
- Effective communication with all key business relationships
- Be able to cover receptionist duties when required
- Involved in business development growth strategies

**Requirements**:

- Strong negotiation and closing skills
- Incentivised by hitting key targets
- Proven sales track record in developing new business
- Organised with impeccable attention to detail
- Motivated to be successful
- Previous experience in a sales-based customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Competent level of IT proficiency
- Clear DBS check

Education and Experience
- general education degree or secondary school diploma
- knowledge of dental terminology, procedures and diagnosis
- knowledge of general administrative and clerical procedures
- working knowledge of dental insurance

Key Competencies and Skills
- communication skills
- information collection and management
- planning and organising
- accuracy
- customer service skills
- team work
- initiative
- adaptability
- confidentiality

**About Us**:
Smile Clinic Group is a multi award-winning family of modern and innovative dental practices located across the UK. Committed to delivering exceptional dentistry, we pride ourselves on our dedication to providing inspirational care in a supportive and nurturing environment. Our highly trained team works collaboratively to ensure the best possible outcomes for our patients, making us a cornerstone of dental excellence in our communities.

**Key Benefits**:

- Competitive salary with rapid growth potential
- Bonuses tied to clear KPIs for achieving targets
- Opportunity to work alongside a friendly and professional world-class team
- Annual training provided to all staff
- Ongoing support for personal and professional development
- Career advancement opportunities within our expanding organisation
- Substantial discounts on dental treatments for yourself

**Why Choose Smile Clinic Group?**
- Indemnity and GDC registration fees covered
- Excellent team support from highly skilled professionals
- In-house training and growth opportunities
- All core CPD covered with Dentistry CPD
- Career progression pathways and opportunities for role diversification
- Access to Smile Perks, including:

- **Education & Training**: Free CPD and free training for our staff (examples inc Hands on courses, Implant training, Communication and Leadership training)
- **Financial Discounts**:Discounts on dental treatments for you
- **Social & Team**:Regular socials and team-building activities in a fun and energetic environment
- **Equipment**:State-of-the-art tools and technologies inclu