Customer Service Apprentice

Customer Service Apprentice - Home Achievement Programme (Customer Only) 15 months duration (with career progression opportunities available) Full Time (37.5hpw) Pay from £6.83 to £9.50 per hour depending on your age (plus you’ll achieve an accredited professional qualification - which we pay for and give you time to study towards - how awesome) **Shaping our future with brilliant apprentices That’s when it hits home.** At Home Group, we’re building for the future. We’re building homes, independence and aspirations supported by our brilliant apprentices who are our next leaders, achievers and future industry thinkers. So, what’s so great about our apprenticeships? Well, your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on You’ll be employed for an 18-month period to get stacks of experience and launch your career and if you work hard and do well there’s a great chance that you’ll go on to enjoy a permanent role within Home Group. The good news is that the majority of our apprentices do stay with us. So, this really could be the start of a brilliant and rewarding career Some of our apprentices say "Working at Home Group enables me to earn while I learn and without university debt” and "I would happily tell anyone thinking of becoming an apprentice that it provides a worthwhile qualification and experience that could lead to a very good career". **About the role** The role is an Apprentice Administrator supporting the HAP team as well as our colleagues Nationally by covering the inbox as well as checking and uploading new completed workbooks, approving new registrations, claiming certificates and general enquiries. This is a unique role within Home Group and is Hybrid working. You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our manager is Gillian Hall, who has worked for Home Group for 7 years, and joined as the Home Achievement Programme CSM at the beginning of 2020. There are three of us in the team and we don’t just love to support our customers, we’re there for each other too Eleanore is our Support Coordinator; who joined the team at the end of 2019. We are all very passionate about the programme. Your academic learning will be delivered by one of our specialist apprenticeship providers and you will receive support from an experienced tutor as well as from within your own team. You’ll be given time to attend all learning sessions and to complete your studies whilst having access to the learning materials and practical experience that will make a success of your apprenticeship. **Be yourself at Home** Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work **Who we’re looking for** We’re looking for someone who is keen to learn and develop within a role that is very customer focused but which also has admins tasks that require attention not detail and good organization skills. We’d also like you to have good IT skills but hey, this is an apprenticeship, so we’ll teach you all you need to know. You’re going to really impress us if you’re proactive, motivated and a real self-starter. **What’s on offer?** Our apprenticeship programme is a combination of a nationally accredited professional qualification, a competitive salary as well as a fantastic range of benefits, will make a real difference to your life inside and outside of work. Our apprentices say, ‘So pleased I will be getting a NUS (student discount) card from my employer - another reason to say that Home Group is a great place to work.’ To top this off, we also have a full recognition scheme including an annual Apprentice Award Ceremony - will you be our next future Star? **The job for you?** **Want to know more?** If you’re not reading this advert on our careers’ pages, press the **APPLY NOW** button to access lots of useful stuff You can download the Customer Service Apprentice Job Description and find out more about Home Group. We’ve also got this brilliant Apprentice video that shows you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package **To apply** **Work Locations***: Newcastle upon Tyne (Tyneside Foyer) Tyneside Foyer 114 Westgate Road Newcastle upon Tyne NE1 4AQ