Customer Service Apprentice

**Details**:
**Reference number**:

- 264831**Salary**:

- £27,650 - £29,728**Job grade**:

- Executive Officer**Contract type**:

- Fixed Term**Length of employment**:

- 18 Months**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Administration / Corporate Support
- Estates**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Newcastle-upon-TyneAbout the job

**Job summary**:

- Are you looking for an organisation that cares about the work-life balance of its workforce?
- An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further
- At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We do this by taking equality, diversity and inclusion into account in everything we do.
- We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.-
**Job description**:

- As one of our Estates Customer Service Apprentices you will support the Workplace Operations Estates Team in our buildings at Benton Park View, Longbenton. We'll put you through a Customer Service apprenticeship to provide you with the knowledge, skills and behaviours to become a high performing customer service specialist and equip you with the theory and the skills to influence customer experience and deliver high levels of customer satisfaction.
- Although this is a fixed term contract for 18 months, for you it’s a real opportunity to shape your career in Estates and HMRC. There will be opportunities to shadow colleagues and engage with all parts of the business and to potentially further your learning in the property profession.**Person specification**:
**Here are some of the things you'll be responsible for as our Customer Service Apprentice**:

- Managing the Estates Team communication platforms, including their Mailbox, Yammer, and face to face.
- Reviewing and updating the building A-Z and Building Directory to ensure it is maintained with accurate building information
- Carry out building inductions for new starters to the building
- Secretariat for the Building House Committee, Health and Safety Committee and Team Meetings
- Procurement of stationery, health and safety stock and other misc items
- Implementing and managing building policies and processes including lockers, cycle spaces and car parking spaces
- Visitor and delivery co-ordination lead for reception and security
- Managing Teams / Sharepoint sites and implementing / managing standardised filing system for the team

For a full breakdown of the role, please refer to the Role Profile attached at the bottom of the advert.

**Person Specification**

**Essential Criteria**:

- You must be able to demonstrate that you are organised, efficient and able to manage a varied work-load. It is essential that you have strong communication skills and IT Skills (including Microsoft Word / Excel).
- Some experience of working in customer services / stakeholder engagement would be beneficial.

**Essential Qualifications**

You will need to hold a Math and English GCSE at grade C/4 or above **OR** be committed to successfully completing functional skills tests as part of your learning to demonstrate your abilities.

**Working Pattern**

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Developing Self and Others
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
- Find more about HMRC benefits in 'Your little extras booklet' for further information

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.**The Sift**

**Sift, Interview Dates and Location**

We aim to conduct the sift within 2 weeks of the advert closing and interviews will be scheduled approximately 10 working days following the sift. You will be informed of the interview location if you are successful at sift.

**The Interview**

**Security Update**

If you are