Reception Manager

5 days ago

Hayes, United Kingdom Proprec Full time

**The Role**:
This local luxury business services company is looking for a talented and professional _Reception Manager _to join their team in Hayes.

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**What’s in it for you as Reception Manager?**
- Great pay and benefits
- An opportunity to work for a successful and growing company
- A chance to work for a company who will support your development.
- A luxury working environment

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**What will you be doing as Reception Manager?**
- Assisting the General Manager in running the building to the highest possible standard
- Oversee Reception staff, ensuring they are receiving the right training and support, conduct reviews and 1-2-1s, manage the Reception Rota
- Dealing with customer queries or complaints efficiently and professionally
- Ensuring the building is maintained to the highest 5* standards
- Proactively form positive working relationships with customers, getting to know their business needs and requirements
- Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
- Monitor housekeeping, making sure standards are kept high
- Deliver tours of the building to prospective customers

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**What experience are we looking for in a Reception Manager?**
- 2+ years’ experience delivering exceptional 5* customer service
- Experience managing others, training others and supporting staff development
- Experience in assisting to manage a commercial building (for example a hotel), dealing with maintenance issues
- Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
- Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you’re unfamiliar with.
- Well organised, with good time management

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**Personal attributes required as a Reception Manager**:

- A positive, friendly, outgoing personality
- Confident dealing with a range of people, from visitors to senior business management
- Skilled at multi-tasking and handing conflicting priorities
- Good negotiation skills, able to show tact and diplomacy
- A passion for 5* customer service
- A self-motivated problem solver
- Able to manage others

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