Front Desk Receptionist

4 days ago

Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

Legacy Hotels and Resorts have an exciting opportunity for you to be part of the reception team at the Courtyard by Marriott, London Heathrow. The hotel boasts 244 bedrooms, extensive meeting, events and banqueting facilities and an iconic 6th floor leading edge food and beverage facility with views stretching across the runway. The front desk can be exceptionally busy at times therefore you should have the ability to multitask and work under pressure, whilst remaining customer focused.

**Job duties**
- Check guests in and out of the hotel and assist with any enquires throughout the duration of their stay
- Promote & upsell special promotions offers & pass this information on to the guest in order to maximise hotel sales.
- Effectively communicate between departments such as housekeeping and maintenance & food and beverage, passing on any relevant front desk information
- Be fully conversant and able to operate the hotel front office system (Training provided)
- Anticipate guests needs, and carry these out in a courteous helpful manner
- Ensure handover procedures are followed in the transferring of all relevant information on a daily basis
- Check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
- In accordance with hotel procedures ensure security of any safety deposit, guest property and lost property
- Complete any reasonable duties at the request of Reception Manager
- Adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
**Essential skills**
- Opera systems knowledge
- Numeracy and literacy skills
- Microsoft office
- Passionate about guest experience
- Telephone reservations experience
- Organised with attention to details
**Desirable skills**
- Willingness to learn and develop within the role
- Motivated self starter
If this sounds like you, then we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £20,475.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- On-site parking
Schedule:

- 8 hour shift
**Experience**:

- hotel reception: 1 year (required)

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