Senior UX Copywriter

**Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.** "The UX copywriting team carefully scrutinise and contemplate each and every word our customers interact with on their TV screens and apps - and then we craft new solutions to make those products and services even better for them. From transforming the future of video content across TV, consoles, mobile and web, to launching innovative new TV and app products globally, we place the customer experience at the heart of every copy decision we make." - **Claire Field, Head of UX Copy** ***What you'll do** - From the discovery phase through to delivery, you'll be responsible for owning the UX copy across our apps (Sky Go, Sky News, Sky Sports and Sky Kids) - Working closely with the Design and Content Products teams, you'll demonstrate an ability to come up with innovative ideas, solve problems creatively and shape these into clear, inclusive and meaningful copy solutions that centre around customer needs - You'll get involved and drive customer research so you can make insight-driven copy decisions - With help from our Design Ops team, you'll maintain an efficient copy delivery process and be able to provide regular updates to stakeholders whilst delivering to schedule - The need to constantly evolve or create new customer experiences will always be at the forefront of everything you do, and with the support of the UX Copy team you'll continuously learn and develop your skills to make this happen - You'll help the team to champion the value of UX copy practices across the wider business, plus contribute to keeping the digital lexicon and style guide up to date - Act as a mentor to and share knowledge with the team - by staying on top of wider design and technology trends, you'll help to shape our always-evolving UX writing approach whilst championing inclusive design ***What you'll bring** - Over 5 years' experience in writing and refining content for a consumer-facing digital product, service, website or app. This could be as a UX writer, content designer or content strategist, but if you have other writing or UX experience that suits this role, we'd love to hear from you - A portfolio of work that shows how you work with others, your thought process and, of course, examples of your UX writing skills - Excellent written and creativity skills - you need to believe in the power of words, know their rules, but also know when you should break them - Excellent communication and stakeholder management skills to clearly convey copy decisions to different delivery skillsets - The ability to consistently uphold the UX Copy team's principles, style guide and templates, and to balance these with Sky's brand guidelines and product KPIs - Solid understanding of how to adapt tone of voice for different customer journeys - Strong attention-to-detail to devise clear, simple and consistent customer experiences - The ability to work on multiple projects at a time - you'll be a proactive team player who can self-direct to meet tight delivery deadlines - A desire to design for all with your inclusive design approach - A willingness to get stuck in with our close-knit team who enjoy debating when to use an en dash and when to use an em dash, but also enjoy getting together over team lunches and socials **Not essential but preferred**: - A qualification in English, anthropology, communications, journalism, technical writing, publishing, marketing, advertising or demonstrable equivalent experience - A passion for sport and broadcasting - Knowledge of how to write screen reader scripts - An understanding of content localisation best practices - Background in writing user interface copy for video content apps - Proficiency with tools/software such as Figma, Miro, Asana and Confluence **Not essential but desirable**: - Written proficiency in German and/or Italian - An interest in sport, news, designing for children and/or broadcasting ***Where you'll work** **Leeds** Our spacious tech hub is under a mile away from Leeds train station, with free water taxis available from Granary Wharf. There's also plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis and stay fit at our subsidised gym. **Inclusion**: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. **Why wait?** To find out more about working with us, search **#LifeAtSky** on social media. **A job you love to talk about.** **Why wait?** To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.