Heritage Automotive

2 weeks ago

Bristol, United Kingdom Heritage Automotive Full time

**Heritage Automotive - Customer Service Advisor (Gate keeper) Bristol**

The role of Customer Service Advisor - Gatekeeper is to support the Contact Centre Team in answering queuing calls and managing call flow to the Booking team. As part of this role you will also be carrying out Post Visit Customer Satisfaction Follow Up Calls and also upselling services through the use of professional sales techniques and to ensure the best experience for the customer.

**The role will be responsible for**:

- Exceptional customer service skills.
- Computer literate with good Microsoft office knowledge.
- Excellent listening and verbal communication skills.
- Professional and confident telephone manner.
- Customer service focussed and responds to requests promptly.
- Ability to resolve issues and follow through on tasks.
- Ability to work as part of a team, working constructively with your colleagues.
- Ability to prioritise workload, working methodically and systematically, making sensible decisions and working well under pressure

**To be successful you will be**:

- Experience of upselling products and services.
- Customer Service experience preferable but not essential.
- Contact Centre experience preferable but not essential.
- Automotive industry experience in relation to products, services and processes, preferable but not essential. Full training will be provided.

**What Heritage can offer you**
- On target bonus of up to £2,000 PA
- Flexible working patterns and opportunity to work part time
- Generous Long service and loyalty awards for 5yr, 10yr, 15yr,20 yr. plus
- Employee Assistance Programme - qualified emotional and practical support 24/7
- Life assurance 3x your annual base salary for death in service
- Cycle to work scheme
- Eyecare voucher scheme
- Pension scheme with employer contributions
- 22 Days annual leave and bank holidays
- Staff Discounts
- A days leave for your Birthday

**Salary**: £9.70 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Wellness programme

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bristol, BS4 3QB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving License (required)

Work Location: One location

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