Heritage Automotive

**Heritage Automotive - Parts Supervisor VW Bristol**

**Salary £27,500 OTE - £33,500**

Heritage Automotive are one of the most successful independently owned automotive groups in the UK who represent Audi, CUPRA, Honda, INEOS Grenadier, SEAT, SKODA, Volkswagen cars, Volkswagen commercial vehicles, along with Blade Motorcycles that retail many of the world’s leading motorcycle brands.

**Working for Heritage Volkswagen**

VW has proven its ability to reach people across the globe through its expansion. Today, these German machinesare available in virtually all parts of the world. In addition, they are also adapted to the different environments, a design that enables VW to meet the mobility and sustainability demands irrespective of where vehicles are used.

Here at Heritage, you will work side by side with some of the most knowledgeable and passionate individuals the industry has to offer.

**To support the Aftersales manager to manage all aspects of the customer’s aftersales journey**

**Summary**

You will oversee the Parts department and manage the team to enable them to support the service advisors and technicians to ensure our customers can receive the best service and support.

**The role will be responsible for**:

- Take steps to manage stock inventories and authorise requisitions to the agree levels.
- Promote the Parts Department facilities and services by various means to maintain and increase sales to customers through workshop & retail sales.
- Take actions to sustain and enhance levels of customer satisfaction
- Respond promptly to any customer complaints and ensure timely and correct resolution.
- Monitor back orders daily to ensure delivery is received as quickly as possible.
- Liaise with Aftersales Manager to ensure close co-operation for supply of parts for all workshop requirements.
- Work with team to develop understanding and implementation of customer focussed environment
- Check the maintenance and condition of the parts department premises, and equipment, ensuring that these comply with established procedures and spending limits.
- Regularly review stock obsolescence programme in line with Company procedures.
- Ensure regular stock check routines are adhered to.
- Liaise with manufacturer over Parts Discrepancy Report
- Control stock checks in line with Company procedures
- Ensure efficient systems for locating parts.
- Recruit, coach and appraise team to ensure they are operating to full potential.
- Agree clear targets and ensure all team members are clear on their responsibilities
- Ensure Company HR policies are following correctly
- Develop Department’s potential through understanding of market trends and opportunities.
- Regularly review part accessory displays.
- Maintain sound and competitive pricing structures.
- Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources.
- Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.

**To be successful you will**:

- Previous experience working in a parts department
- Mechanical/ parts knowledge desirable
- Excellent communication skills
- Good team work skills
- Literacy and numeracy skills to deal with parts
- Good planning, organisation and administrative skills.
- Have a genuine enthusiasm for the brand.
- Have an eye for detail.
- Understand the importance of accurate and thorough work standards.

**What Heritage can offer you**
- Bonus potential up to £6,000
- Career progression and development within a company
- Flexible working patterns and opportunity to work part time
- Generous Long service and loyalty awards for 5yr, 10yr, 15yr,20 yr. plus
- Employee Assistance Programme - qualified emotional and practical support 24/7
- Life assurance 3x your annual base salary for death in service
- Cycle to work scheme
- Eyecare voucher scheme
- Pension scheme with employer contributions
- 25 Days annual leave and bank holidays
- Staff Discounts
- Days leave for your Birthday

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00-£33,750.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Wellness programme

Schedule:

- 10 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Bristol, BS4 3QB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location