Customer Service Advisor

7 days ago

Bristol, United Kingdom Heritage Automotive Full time

**Customer Service Advisor**

Salary £19,300 with bonus potential

**What Heritage can offer you**
- On target bonus of up to £5,000 PA
- Flexible working patterns and opportunity to work part time
- Generous Long service and loyalty awards for 5yr, 10yr, 15yr,20 yr. plus
- Employee Assistance Programme - qualified emotional and practical support 24/7
- Life assurance 3x your annual base salary for death in service
- Cycle to work scheme
- Eyecare voucher scheme
- Pension scheme with employer contributions
- 22 Days annual leave and bank holidays
- Staff Discounts
- A days leave for your Birthday

The role of Customer Service Advisor is to receive telephone calls from customers regarding their service bookings and make outbound calls to existing customers identifying and responding to their needs, using exceptional customer service and communication skills. To upsell products and services through the use of professional sales techniques and to ensure the best experience for the customer.

**The role will be responsible for**:

- Exceptional customer service skills.
- Computer literate with good Microsoft office knowledge.
- Excellent listening and verbal communication skills.
- Professional and confident telephone manner.
- Customer service focussed and responds to requests promptly.
- Ability to resolve issues and follow through on tasks.
- Ability to work as part of a team, working constructively with your colleagues.
- Ability to prioritise workload, working methodically and systematically, making sensible decisions and working well under pressure

**To be successful you will be**:

- Experience of upselling products and services.
- Customer Service experience preferable but not essential.
- Contact Centre experience preferable but not essential.
- Automotive industry experience in relation to products, services and processes, preferable but not essential. Full training will be provided.

**Job Types**: Full-time, Permanent

**Salary**: £19,300.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bristol, BS4 3QB: reliably commute or plan to relocate before starting work (required)

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