Senior Patient Administrator

West Middlesex University Hospital 9am to 5pm or 8am to 4pm (part time role Monday to Tuesday ONLY)
- PREVIOUS APPLICANTS NEED NOT APPLY*

This is an exciting opportunity to become the Senior Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate.
The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.
The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow up action and deadlines are met. Attention to detail is paramount in this post as is the ability to prioritise workload, previous experience in administration is essential to this post.
The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs.
The Senior Patient Administrator will provide effective and efficient administrative support to a team and will act as a focal point of communication between patients, doctors and other healthcare professionals. A senior member of the team, the staff member will act as a role model to others in all aspects of their work, consistently demonstrating the highest standards of professionalism and customer service.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
Some roles may require weekend shifts at multiple sites.
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
Support the Team Leader in maximising the best use of clinical and non-clinical resources
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
Proactively manage patient pathways so that all patients receive a high standard of service delivery
Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.
Ensure all activity is cashed up in a timely manner using Trust’s Cerner/appropriate IT system including DNAs and discharges.
Participate in new staff induction, demonstrates duties to new starters and providing close supervision
Develop of new members of the team through training and supervision
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
Ensure patient demographic details are updated on the Cerner
Collect and use data to measure performance of department against objectives.
Assist all members of staff and patients with the uptake of new technologies, and where required become a ‘user champion’ to embed learning
Assist in sourcing specialist equipment as appropriate.
Flag up and report overseas visitors for payment
Retrieve and validate missing NHS numbers card and investigate errors
Participate in regular team meetings and other relevant meetings e.g. Patient Access, DM01
Assist in the maintenance of stationery stock.
Organise and prioritise workload with mínimal supervision