Senior Patient Administrator

12 Month Secondment Cancer Booker - Maternity Leave Cover
Central Outpatient Booking team West Middlesex Site
This is an exciting opportunity to become the Senior Patient Administrator, Cancer Booker within our busy Booking team and Call centre, providing a fully comprehensive administration service to the high performing Cancer Booking team within Patient Access. Applicants should have a calm nature, be empathetic and organised. You should have Cerner, ERS and some cancer knowledge.
Main duties of the job
This is an exciting opportunity to become the Senior Administrator providing fully comprehensive administration support to the cancer Booking team with the main Outpatient Booking team. You will be responsible for booking all cancer appointments, providing detailed information to cancer services team and other services. You should have exerlent customer service, have an understanding of cancer wait times, be calm in your approach and empathetic.
The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.
Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. You should be able to work as a team as well as autonomously.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
Some roles may require weekend shifts at multiple sites.
Roles and responsibilities
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
Proactively manage patient pathways so that all patients receive a high standard of service delivery.
Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.
Participate in new staff induction, demonstrates duties to new starters and providing close supervision.
Development of new members of the team through training and supervision.
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made.
Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.