Senior Patient Administrator

Senior Patient Administrator - Scheduling, Band 4

This is an exciting opportunity to become the Senior Patient Administrator providing fully comprehensive administration support to the Planed Care Division.

PLEASE NOTE ADVERT WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. The post holder will also be responsible for the coordination of their workload to meet the demands of senior leaders of the Division and where appropriate for ensuring necessary follow up action and deadlines are met. Attention to detail is paramount in this post as is the ability to prioritise workload, previous experience in administration and Booking Team is essential.

Knowledge of Cerner is essential for this post.

Covid-19 vaccination is a condition of employment for this role, unless an exemption applies. The successful applicant may have contact with vulnerable service users and we will therefore seek proof of being fully vaccinated during the recruitment process.

We provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have over 6,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for - our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

In 2020 Trust was rated by the Care Quality Commission as Outstanding in the well-led and use of resources domains and Good in the safe, effective, caring, and responsive domains. The Trust as a whole was Good, but the Chelsea site was Outstanding.

Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate. We are currently spending £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children’s unit at West Middlesex - in partnership with our charity, CW+ and generous donors.
- Ensure that patients surgery is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved.
- Identify potential long waiters and agree remedial actions.
- Escalate any capacity issues via the local escalation process.
- Book transport as and when necessary and communicate with transport office any changes when rebooking a patient’s appointment.
- Organise the day-to-day running of the in-patient waiting list - proposing and agreeing changes/additions to the theatre lists working closely with clinicians and managers as appropriate.
- Ensure that all patients on the waiting list are validated to promote an effective management of the Trust’s 18 weeks pathway.
- Monitor the waiting list on a weekly basis and liaise with line manager about variances in performance and projections. Plan theatre lists 4 weeks in advance with line manager and Clinicians.
- Liaise with patients/carers to arrange pre-assessment appointments for patients requiring surgery.
- Liaise with theatre staff, clinicians, anaesthetists and Service Manager to ensure lists are fully utilised.
- Liaise with medical staff regarding waiting lists and theatre list. Assist in organising any special requirements as and when needed.
- Request medical records and x-rays prior to pre-assessment.
- Undertake a weekly review of the waiting list to ensure patients are treated by clinical priority and wait time.
- Collate and circulate the weekly admissions planner for clinical and managerial staff.
- Keep comprehensive records of any cancelled and rescheduled theatre sessions.
- Produce the cancellations spread sheet on a daily basis.
- Collate, input, interpret, analyse, and extract data for audit/presentations - to be used by clinicians/managers as and when requested.
- Plan and maintain one year in advance theatre sessions, pre-assessment, and operating schedule to achieve wait time targets.