Customer Success Executive

1 week ago

Bristol, United Kingdom WearerTech Full time

WearerTech is looking for a great individual to fulfil the role of a Customer Success Executive, this is a vital role within the team which is key to our next phase of progress in the company. WearerTech is a small family business, we’re a shoe manufacturer focused on providing shoes for people on their feet all day, our shoes are mainly used in facilities management, catering and hospitality industries. We ship to approx. 50 countries with the UK currently being our biggest market.

We are looking for someone who:

- Team player willing to participate as a full member of the team
- Excellent interpersonal and communication skills both verbal and written communicating all levels and backgrounds
- Planning and organising self to accomplish specific goals
- Initiative making attempts to influence events to achieve goals self-starter with strong problem solving skills
- Great ability and motivation to grow and maintain existing business
- Customer fixation actively seeking to understand customers’ requirements anticipates requests for solutions based on well
- developed relationships.

Key Responsibilities may include:

- Outbound calls to onboarding and existing customers to update on new products ensure customer satisfaction, generate enquires and schedule routine site visits
- Onboarding new customers
- The role will require collaboration with sales rep on the road to fill the calendar with meetings.
- Supporting customer service by dealing with inbound enquires
- Respond to new opportunities by sending and managing leads.
- Prioritise work so that customer care is provided at all times in line with their needs.
- Manage the activity to ensure a healthy number of daily phone calls appropriate to the size and demands of your accounts.
- Pro-actively identify challenges in your accounts before they become an issue for your customers and solve this in a timely fashion.
- Develop a high level of expertise in the company’s product portfolio becoming a strategic resource for our customers.
- Always strive to exceed the customers’ demands professionally and within an agreed timeframe.
- Review the performance of your account plans on a monthly basis with the BDM ensuring actions to correct shortfalls are addressed immediately and professionally.
- Control sales analysis on all region customers and ensure that any drop in spend or product lines are captured so that the retention of sales is consistently upheld.
- Manage your BDM linkedIn profile with a target of one post per week.

Full time Monday to Friday - 8 hour shift
- Generous bonus package
- Free food and drink throughout the day including lunch
- 25 days holiday
- Career progression available

Qualifications:

- 2+ years sales/customer service experience

**Salary**: £25,000.00 per year

Schedule:

- 8 hour shift

Work Location: One location

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