Customer Success Executive

2 weeks ago


City Of Bristol, United Kingdom The Growth Consultants Full time

Our client is an award winning SaaS business based in Bristol, they are seeking a talented and dynamic individual to join the team as a Client Success Executive. This is your chance to work with a collaborative and innovative team, pushing the boundaries in their sector. Your key responsibilities will include: Responding to client queries in a professional and timely manner Assisting with onboarding new users to the platform Monitoring client usage and engagement, and maintaining health scores Organising and supporting regular account review meetings Identifying and escalating any potential risks of client churn Keeping CRM records accurate and up to date Managing sales pipelines and tracking activity progress Creating and maintaining automation rules and email templates Generating and sharing regular sales performance reports Drafting and sending commercial and contribution agreements Managing shared inboxes and handling inbound enquiries Answering phone calls and managing general queries Providing cover for lead follow up during leave periods Updating spreadsheets to monitor renewals and churn Supporting the preparation of internal performance dashboards What We’re Looking For: Experience in a Client Success, Account Management, or Sales Coordination role Strong organisational skills and excellent attention to detail Confident and clear communicator with a client first approach Comfortable working with data to inform reporting and decision making Proactive, reliable, and collaborative Familiarity with CRM tools such as Pipedrive, Salesforce or Hubspot Located in commutable distance to Bristol What's on offer: Basic Salary between £30,000 - £40,000 with annual reviews Annual bonus scheme based on company performance 33 days’ holiday + birthday Private health + more



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