Customer Success

Job Description
Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position.
At Trackman we are growing, as we constantly strive to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated, Customer Success Manager for our Golf Pro, Indoor & Driving Range customers in the South West of England.

Are you our new Customer Success Manager for Trackman Golf?

You will work closely with Regional Sales Director, Sales Representatives, fellow Customer Success Managers, Customers, Trackman Headquarter personnel.

Your Main Responsibilities Will Be To

• Support our new customers with training, education and 1st level technical support
• Developing business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets
• Assist our customers in the planning and execution of successful launch events for indoor golf centres
• Work with our Booking & Payments team to help shape how players schedule pay and play across the Trackman ecosystem
• Help build our community of operators through events and workshops

Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product .

Activities Should Include But Not Be Limited To

• Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem
• On-going email/phone/in-person communication to customers with software updates and other key information
• 1st line of Aftersales support for customers following install and training
• Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement
• Help commercial customers with marketing material and initiatives both at the time of launch and on an on-going basis
• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators
• Collate success stories and feedback from venues to support future sales
• Conduct meetings and updates to share latest information and with owners and staff at commercial venues
• Help with marketing activations with golf governing bodies, partners and buying groups
• Lead the referral program for operators to recommend future clients

Job requirements

The Ideal Candidate

• Home/Office in South West of England or South Wales
• Driver's License and access to own vehicle (expenses paid)
• Fluent in English language
• Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business
• Experience working in a customer facing role
• Ability to analyse problems and provide well thought through solutions
• Hands-on, self-driven, opportunity-seeking, respected and responsible person
• Strong growth ambitions, holds an entrepreneurial mindset
• Works independently, but is also a team player who shares feedback and helps when required
• Willingness to work "Out of hours" on weekends and evenings when necessary

You can expect in-Region travel, 70%-75% of time, specifically on-site. and occasional European travel required.

We Offer

• A competitive compensation and performance bonus package.
• 90% fixed, 10% bonus related salary
• Laptop, mobile phone, and personal home internet provided
• The chance to work with a dynamic and global team
• Onboard training and continuous coaching
• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports.
• Travel & Accommodation expenses at local rates

Join the home of a powerful sports brand and a one-of-a-kind technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman's blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul, and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody's voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.

Share our Passion
Applications are continuously assessed, so please send your application as soon as possible.
If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow