Junior Customer Success Manager

Junior Customer Success Manager

At CareScribe, we design technology that helps people work smarter, communicate better, and create more inclusive environments. What started as a mission to make workplaces and education more accessible has grown into building tools that boost productivity, focus, and connection for everyone.

Our products, Caption.Ed and TalkType, help people capture, transcribe, and interact with spoken content in real time. They are used by businesses, educators, and individuals worldwide to reduce meeting fatigue, improve accuracy, and make communication more inclusive and accessible.

Every day, our customers rely on us to help them get the most value from our products, and that's where you come in.

Where you come in

We're looking for a Junior Customer Success Manager to join our growing Customer Experience (CX) team. You'll own a portfolio of accounts, guiding customers through onboarding, adoption, and ongoing engagement. Your focus will be on helping customers realise the full value of CareScribe products while building strong, lasting relationships. 

This role puts you at the heart of the customer journey, shaping how customers adopt and succeed with CareScribe. You'll work closely with Sales, Product, and Marketing to deliver exceptional experiences and ensure customers embed our products into their workflows. It's about building trust, solving problems, and turning great products into real results for our customers.

Your team

You'll be joining a newly formed Customer Experience team, working alongside another Junior Customer Success Manager and reporting into our new Senior CX Manager. This is an exciting time to join CareScribe as we build and shape this function, giving you the chance to contribute to how we deliver customer success at scale.

What you'll be doing

As our Junior Customer Success Manager, you'll be the go-to person for your portfolio of customers - guiding them from onboarding right through to becoming confident, long‑term users of CareScribe.

You'll:

• Take ownership of the customer onboarding journey, making sure new customers have everything they need to succeed from day one.
• Build strong, lasting relationships, becoming a trusted partner who understands their goals and helps them get the most from our products.
• Lead engaging training sessions, workshops, and regular check-ins to drive adoption and confidence.
• Keep a close eye on how customers are using our tools, spotting risks early, and taking action to ensure ongoing success.
• Work with customers to review progress, celebrate wins, and identify opportunities to grow together.
• Partner with customers to highlight and celebrate their achievements in accessibility and inclusion, amplifying best practices and success stories.
• Collaborate closely with Sales to ensure smooth renewals and support upsell opportunities that genuinely add value.
• Share the voice of the customer internally so we continually improve our products and the customer experience.

About you

You're passionate about helping customers get the most from the tools they use, and you take pride in ensuring they see real, measurable value. You naturally build trust, adapt to customer needs, and enjoy turning insights into actions that drive success.

You'll bring:

• Strong relationship management skills and the ability to influence at all levels.
• A commercial mindset with an understanding of B2B customer success principles.
• Knowledge of adoption frameworks, retention strategies, and customer success metrics.
• The ability to use data to spot trends, assess risk, and inform actions.
• Clear communication skills, able to explain complex ideas to different audiences.
• Problem‑solving skills to adapt solutions to changing needs.
• Strong organisation and prioritisation to manage multiple accounts and deadlines.
• An understanding of the product lifecycle and how customer success drives growth.
• Confidence with technology and the ability to learn new tools quickly (HubSpot).
• A proactive approach, able to work independently and collaboratively.
• The ability to deliver engaging training, workshops, and reviews.

Experience in SaaS or B2B customer success is highly valuable, as is an awareness of the healthcare or funded‑market space. What matters most is your ability to build strong relationships, understand customer goals, and deliver measurable value.

What we offer

The salary for this role ranges from
£35,000 to £40,000

(depending on experience) plus commission. You'll be based in our modern office next to Temple Meads Station, with two in-person days a week.

At CareScribe, we believe great people thrive when they're supported, whether that's through learning, flexibility, wellbeing, or simply feeling part of our community:

Growth and Development

• Compensation and Performance frameworks
• £250 annual learning allowance

Financial Wellbeing

• 5% pension contribution and Salary Sacrifice
• Matched charity donations

Time Off and Flexibility

• 25 days holiday (plus bank holidays), rising to 30, with option to buy more
• Up to 16 weeks full-pay parental leave (+6 weeks for partners)
• 10 "Work Away" days a year

Health and Wellbeing

• Company sick pay
• Spill and Health Shield cash plan

Community and Culture

• Free Caption.Ed & TalkType for 5 friends/family
• 2 volunteer days, team socials, away days & a dog-friendly office

How to apply:

1. Apply -

Send your CV and cover note via LinkedIn or to
2. Initial conversation -

A conversation with the hiring manager to explore your experience, motivation and whether this role could be the right fit
3. Follow-up interview -

this will be a deeper dive into your experience and skills along with another member of the team
4. Technical / Operating Principles

• in-person interview with our People Manager and our Lead Product Manager, including a practical exercise and scenario based questions

The hiring manager will be involved at each stage of the process alongside other team members as indicated.

Eligibility to work in the UK

This role is open to candidates who are able to work in the UK. We are not offering visa sponsorship.

CareScribe is an equal opportunities employer

We're committed to building a workplace where everyone feels supported, valued, and able to do their best work. Diversity, inclusion, and collaboration are at the heart of how we operate.