Contact Centre Advisor

2 weeks ago

Chelmsford, United Kingdom ECL Full time

**About The Role**:
**Salary**: £22,070

**Location**: Head Office Chelmsford / Working from Home

**Hours**: 37

**Contract**: 12 Month Fixed Term Contract

This role provides high quality administrative support to all services within ECL, using different IT systems. The role is varied, and you will be trained, to become multi skilled in all areas of ECL.

You will need to be flexible, have good computer skills and attention to detail, you will be expected to work pro-actively with colleagues and help to identify and implement continuous improvements and share best practice.

**About You**:
**To be considered as Contact Centre Advisor, you need**:

- Previous Customer Service experience.
- Experience of administrative work in an office environment.
- Excellent written and verbal communication skills.
- Confidence to deal with a variety of customer situations.
- Great computer skills, including Microsoft Outlook, Excel, and Word.
- Problem solving and decision-making skills.
- Accuracy and attention to detail.
- Ability to work methodically both independently and as part of a team.
- Strong written and verbal communication skills
- Clear and effective telephone manner

**What we can offer you as **Contact Centre Advisor**:

- 24 days annual leave a year, plus bank holidays, rising with service
- Full **paid** induction
- Ongoing training opportunities
- **Paid **mileage when travelling
- **Free **enhanced DBS check
- Enhanced contributory pension scheme
- Annual salary reviews and performance bonus
- Healthcare support scheme
- Discount on your favourite retail brands, restaurants, holidays, and more
- Employee loyalty scheme
- Refer a friend scheme of £1500

**About Us**:
At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.
- We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace._
- ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role._
- INDCOR_

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