Contact Centre Advisor

2 weeks ago

Chelmsford CM QH, United Kingdom ECL Full time £24,000 - £42,000 per year
About The Role

Salary: £23,555 FTE / £12,732 Pro rata

Location: Contact Centre (Chelmsford) / Working from Home.

Hours: 20 hours per week (2pm to 6pm worked over 5 days)

Contract: Permanent

The Contact Centre is the first point of contact for all services within ECL, dealing with customer enquiries & referrals via e-mail and phone. Answering incoming calls from customers, enquiries and questions, handling complaints, troubleshooting problems and providing information, with a helpful can-do attitude.

This role provides high quality administrative support to all services within ECL, using different IT systems. The role is varied, and you will be trained, to become multi skilled in all areas of ECL.

You will need to be flexible, have good computer skills and attention to detail, you will be expected to work pro-actively with colleagues and help to identify and implement continuous improvements and share best practice.

About You

To be considered as Contact Centre Advisor, you need:

  • Previous Customer Service experience.
  • Experience of administrative work in an office environment.
  • Excellent written and verbal communication skills.
  • Confidence to deal with a variety of customer situations.
  • Great computer skills, including Microsoft Outlook, Excel, and Word.
  • Problem solving and decision-making skills.
  • Accuracy and attention to detail.
  • Ability to work methodically both independently and as part of a team.
  • Strong written and verbal communication skills
  • Clear and effective telephone manner

What we can offer you as Contact Centre Advisor:

  • 45p paid per mile tax-free
  • Up to 32 days annual leave a year (inclusive of bank holidays)
  • Fully paid induction and training with ongoing support
  • Career development opportunities with access to paid for qualifications
  • Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
  • Healthcare support scheme via Healthshield paid for by ECL
  • Employee Loyalty Scheme with long service awards
  • Enhanced employee referral program - earn up to £1500 for referring a friend
  • Employee Assistance Programme available 24/7
  • Access to Blue Light Card
  • Mental health first aiders in every service
  • Reimbursement of professional membership related to your role

Closing date: Tuesday 11th November 2025

ECL reserve the right to close this vacancy early depending on application numbers.

INDCOR

About Us

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

Please note that while ECL does hold a visa sponsor licence, we do not currently accept direct applications from candidates requiring visa sponsorship. Instead, we work with a designated third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application.

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