Administrator

**JOB DETAILS Job title**: Administrator Responsible to: Team leader JOB PURPOSE To provide a full and efficient administrative duties to support the secretarial service for the Doctors and Practice clinicians. Ensure all information is secure and confidentiality of information is maintained at all times. Provide excellent patient care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Ensure the professional image of Leatside Surgery is maintained at all times.
DIMENSIONS The post holder will be expected to attend/complete mandatory training - e.g., Health & Safety, Information Governance, Equality and Diversity, Fire Training to comply with current regulations and surgery shut down sessions. To be flexible and adaptable to the needs of the secretarial team The post holder will be expected to multi-task and prioritise. KEY WORKING RELATIONS The post holder must establish effective working relations with individuals within and external to the organisation to ensure an efficient service for patients. KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES Ensure that all tasks are completed in a timely manner, paying particular attention to accuracy and presentation.
Prioristise workload appropriately. Ensure accurate patient information is recorded whilst using the clinical system in line with Information Governance policy Following team protocols. Update the manuals when protocols/pathways change. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Effectively manage own time, workload and resources. Equality and Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Human Resources To comply with Practice HR policies and procedures generally and particularly: To undertake an annual appraisal with the post holders line manager To undertake mandatory training in line with Practice policy To develop and maintain a personal learning plan, providing feedback to the team from any relevant learning activity and feedback to the line manager regarding the usefulness of learning activities undertaken. Identify any learning needs. Personal/Professional Development The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Risk Management To ensure all relevant Practice policies are observed personally and within the administrative team, particularly: Health and safety and fire policy Loan worker, infection control and other policies intended to reduce the possibility of harm to Practice employees, patients, and visitors Reporting on significant events Complaints procedure Risk assessment/incident reporting procedures Major incident plan Service Management To attend mandatory training afternoons and team meetings when required. The details contained in this Job Description are not exhaustive and may change as the post develops.