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Customer Field Advisor
2 weeks ago
Salary
**£26,198 - £32,747 (depending on experience)**
- Location
**Sedgeletch, Houghton le SprinG**
**About the role**
**Customer Field Advisor - Bin the Wipe**
**Full time - 37 hours per week**
**up to 18 months Secondment/ Fixed term contract**
**Location - Sedgeletch, Houghton le Spring admin base (Mobile worker)**
**Salary - £26,198 - £32,747 (depending on experience)**
**About the role**
We’ve got an exciting opportunity to be part of our ““Moment of Change” Bin the Wipe campaign, a region-wide initiative aimed at changing how our customers think about what they flush. Wet wipes are one of the leading causes of sewer blockages and flooding and with your help, we can make a real difference.
Many wipes contain plastic and don’t break down like toilet paper. They clog pipes, cause flooding in homes, and damage our environment. In fact, flushed wipes contribute to over 60% of sewer blockages in the North East. That’s why we’re working hard to raise awareness and encourage one simple change: bin the wipe.
Internally, we call this role Sewerage Maintenance Operative, but it’s so much more than that. You’ll be out in the field, face-to-face with customers, offering practical advice while maintaining the sewer network. You’ll travel across the North East, tackling pollution and flooding, and helping protect homes, communities, and the environment.
Every day brings something new. You’ll be working outdoors, solving problems, and collaborating with a supportive team to deliver outstanding customer service. Health and safety, for you, your colleagues, and our customers, is always a top priority.
If you’re passionate about making a positive impact and enjoy working in a hands-on, customer-focused role, we’d love to hear from you.
**About You**
Strong communication is essential, as you'll be engaging directly with customers to raise awareness and offer advice. You should be comfortable solving problems on the spot, working collaboratively with your team, and adapting to new challenges each day. A background in fieldwork or maintenance is helpful, but not required, we’ll provide the training you need.
You’ll be working outdoors in all weather conditions, so physical fitness and resilience are important. A reliable and safety-conscious approach is key, as is a respectful and friendly manner when dealing with members of the public. If you’re someone who takes pride in making a visible impact in your community and enjoys hands-on work, this role offers a meaningful way to do just that
A full valid manual driving licence is required for this role.
- Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work._
- Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity._- Please note this role will require a DBS to be completed prior to employment_
**About us**
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
**NWG at a glance**:
**Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.**
- We do this by providing reliable and affordable water and wastewater services for our customers._
- We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business._
**Our vision is to be the national leader in the provision of sustainable water and wastewater services.**To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
**Our benefits**
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shoppi
