Customer Support Advisor

1 day ago


Houghton le Spring, United Kingdom UK Direct Business Solutions Ltd Full time

**Job Description - Customer Support Advisor**

UK Direct Business Solutions are an established and fast-growing Utilities Consultancy based in Houghton-le-Spring

**Job Summary**

**Key Responsibilities**
- Liaising with customers, developing relationships, providing guidance and advice and ensuring all the customer's needs are being exceeded
- Questioning customer fully to identify and further needs for the business
- Deal with issues and queries from customers, addressing customers concerns and complaints.
- Ensuring documentation relating to complaints is recorded, maintained and up to date in accordance with GDPR
- Liaising with our suppliers regarding complaints and queries
- Recording accurate customer information and maintain/update accounts
- Be organised and able to prioritise your workload
- Have excellent verbal and written communication skills
- Communicating with other departments to meet their needs and requirements
- Be able to deal with adhoc requests
- Work well with others
- Be well motivated, enthusiastic and able to work on your own initiative
- Provide world class customer service

**Essential**
- Excellent communication skills, both verbal and written
- Microsoft proficient
- Ability to act on own initiative and prioritise own workload as well as working in a team
- Excellent accuracy skills and attention to detail
- Ability to work to tight deadlines
- Confidence, drive and enthusiasm
- Flexibility to suit need of the business

**Package**
- Full-time, Permanent
- Salary: £23,000 - £25,000 depending on experience + bonus
- Holidays, we offer 32 days inclusive of Bank Holidays and the Christmas Period off
- Bonus + Benefits (Including an enhanced Maternity and Paternity Scheme, BUPA and much more)
- Working hours Monday to Friday, 8:30am to 4:30pm as we value having a work/ life balance
- Annual/Christmas and Summer parties
- Training, development and continued support

**Location**
- Office Based, Durham

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company car
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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