Branch Administrator

**Location: Coventry, England, United Kingdom** **Requisition ID: 65858** **Jardine Schindler stands for mobility. Mobility needs experts.** **Join our team in Coventry.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries. Schindler Vietnam was one of the first foreign-owned elevator companies to start operating in Vietnam, back in 1995. It is involved in importing, installing and maintaining Schindler elevators and escalators. In 1998, Schindler started its own factory in Vietnam, which produces brackets, beams and builder’s elevators for both local and export purposes. Schindler Vietnam is headquartered in Ho Chi Minh City with branches in Ha Noi and Da Nang and representatives in Can Tho, Hai Phong and Nha Trang. **Branch Administrator**: **Mobility is the goal****: The main purpose of this role is to support the administrative needs of the business, providing consistent and accurate assistance on matters relating to business objectives in areas such as customer satisfaction, profitability, and employee morale. **Responsibilities**: - Ensure the proper execution of offer’s, sales orders, final goods issue, contracts and invoicing - Maintain and display a professional decorum in all dealings with customers, especially complaint handling - Register and modify non-financial Account & Contact data - Responsible for the correctness of his/her entries Account & Contact data over time - Maintain and process all TCT data including payroll relevant one, parts orders and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernisation - Maintain all El relevant databases, technical database, customer and contract database - Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager - Understand and interpret follow-up reports for contract renewals, outstanding offers and past due receivables - Other duties as required. - All employees are required to work in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements - Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour. - Employees will be required to contribute to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system **Mobility needs you****: - Excellent customer service and interpersonal skills as will be dealing with a range of stakeholders - Strong working knowledge of Microsoft office - Ability to cope with a busy workload - Able to work well within a busy team and support each other - A Self-starter and multitasker - Resilient and innovative **Do you want to move the future with us?****: Jane Callan At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.