Animal Care Leader

About us

We are an independent registered charity, separately funded from the National RSPCA.The RSPCA Coventry and District Branch has been in existence since 1873 and we’ve been based at Brownshill Green Farm for 40 years. Our vision is a world where all animals are respected and treated with kindness and compassion and our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect.

Our Branch is an independent registered charity, separately funded from the National RSPCA. We receive no government funding. It costs around £40,000 per month to keep our Animal Centre open and our vets bills are often £1,000 a week, although this can dramatically increase if we have a poorly animal in our care. We rely on donations from the general public to fund our work.

Job Title: Animal Care Leader

Job Summary:
We are seeking a dedicated Animal Care Leader to join our team. You will need to admit, rehabilitate and rehome neglected, abandoned and unwanted domestic animals. You will work to branch policies on animal welfare, ensuring the very best care and welfare based on current science.

You will engage with, and establish excellent customer relations, by educating the general public and adopters in the care and welfare of their animals.

**Duties**

**Animal Welfare**
- Provide the highest possible standard of care for all animals under the branch care at all times.
- Treat all animals in the centre as individuals; provide care for, observe, manage and rehome them on this basis.
- Ensure the physical, mental and social needs of the animals in our care are met to the highest possible standard.
- Clean, disinfect and maintain animal accommodation to the standard set by the management team at the centre and in accordance with branch procedures, ensuring a balance between good hygiene and the welfare needs of the animal.
- Provide food and clean water suitable to the needs of the individual animals.
- Observe animals arriving at the centre identifying any behavioural or welfare needs during the intake process and report this to the centre management team
- Work with the area supervisors to develop individual welfare plans for those animals identified.
- Using the behaviour plans provide training and rehabilitation using positive interaction.
- Provide enrichment in accordance with branch policies for all animals, and ensure all training and interaction is positive and reward based.
- Through observations create a rehoming profile for each individual animal in our care.
- Carry out health checks, minor treatments and regular weight checks in accordance with branch procedures and ensure any concerns are reported to the centre management team.
- Implant microchips and complete associated records.
- Provide support and assist with the inspection of animals, and/or treatment of animals by a Veterinary Surgeon.
- Provide an objective and realistic approach to animal rehoming, considering the animals welfare, the safety of other animals and members of the public.

**Customer Care/Education**
- Present a professional and friendly approach to customers and visitors to the centre both face to face, on the telephone and through e communication.
- Support customers in the selection of animals appropriate to their circumstances by providing accurate and relevant information and advice.
- Ensure all adopters are given the full information regarding the animal’s history including behaviour observations, routine and non routine veterinary treatments.
- Attend events and education sessions with the centre management team and provide training and support to the general public and students.
- Attend animal welfare events to deliver education and basic treatments in the community including microchipping of animals most in need.

**General**
- Work as directed by the centre management team or appointed person in charge
- Ensure the security of the site and animal accommodation to protect both the animals in the centre’s care, and branch assets.
- Maintain all service buildings to a high standard of presentation and cleanliness at all times.
- Abide by branch health and safety policy and procedures. Ensure the safety of yourself, your colleagues, volunteers and the general public at all times. Ensure any concerns are reported in a timely manner to the appropriate member of the management team.
- Support the management team in the administration of our social media profiles, highlighting interesting stories and opportunities for good public relations.
- Ensure an objective and realistic approach to animal rehoming, considering animal welfare and safety.
- Ensure all activities requiring records are completed precisely and clearly in accordance with branch procedures.
- Provide support, training and direction to branch/centre volunteers and work placement students.
- Ensure excellent stock rotation an