Administrator Supervisor

We have an exciting opportunity to join our Jewson Partnership Solutions team based in Normanton Wakefield. This role is a full time, with social working hours; **Monday - Friday 07:30 - 17:00**

**What we are looking for**:

- Excellent communication skills at all levels and across all channels
- Strong administration and organisation skills
- Process driven with good attention to detail
- Able to work on own initiative and as part of a team
- Proactive, flexible, and enthusiastic attitude
- Demonstrable customer service focus
- IT literate, Excel etc
- Tool hire knowledge & systems would be advantageous

**What will I be doing?**

As an Administrator, Supervisor you will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience as well as promoting and maximising sales.

You will support branch operations to deliver administration compliance and business procedures contributing towards branch sales, reducing shrink, and increasing profit targets by:

- Processing all administration of SL Queries in a timely fashion
- Resolve PL Memos and investigate reoccurring issues
- Manage the Branch Risk Analysis
- Support the Business Unit with day-to-day admin queries
- EOD, EOW, EOM Reports and maintenance of ICON Workplaces
- Oversee PPI Management in branches giving support and advice
- Cashier banking memos, deposits, COD investigations
- Monthly IBT, Cr Report, Daybook Summary review checks
- Coaching and mentoring managers in administration and procedures
- To support branches with reducing Shrink and Stocktake Preparation
- Maintain branch records and keep information update with changes

Due to the nature of our business, we evolve and develop continually. Your role is extremely unique and multi skilled. Your daily tasks may evolve with the business requirements.

**About us**

**At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Advisor - Sales.**

**Key Benefits**:

- Residential induction training
- 33 days' holiday with the option to buy or sell up to 3 days'
- Pension (Saint-Gobain Retirement Savings Plan)
- Life Assurance Scheme Career progression and development
- Staff discounts and various other benefits

**WHO ARE WE ?**

**Are Jewson and Saint-Gobain an Inclusive employer?**

Our customers are all unique and so are our colleagues. We believe in including everyone so it doesn’t matter what your background is, we care about what you can offer, and we welcome anyone who is passionate about our customers and shares our Values.

**And what about flexibility?**

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Normanton, WF7 6HX: reliably commute or plan to relocate before starting work (required)

Work Location: One location