Production Support Head, Global Markets

Technology Service & Relationship Management, Technology

Production Support Head, Global Markets
- London, United Kingdom- Permanent- Full Time#R-00235583

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.
- So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a Production Support Head, Global Markets
- Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers
- The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential
- Our journey will be challenging and complex, but truly transformative - so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity

What you'll do

You’re joining a team that’s passionate about building on the foundations of our ‘one-bank’ approach to deliver simple, safe and secure solutions for NatWest Markets, enabling our people, clients and businesses to thrive.

You’ll also be:

- Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
- Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
- Leading initiatives in one or more areas of specialist knowledge, across technology as part of a technology or bank-wide programme
- Ensuring safe production change, defining processes of deployment in close conjunction with development leads
- Driving post incident reviews, while promoting a culture of learning and sharing best practice

The skills you'll need

We’re looking for a leader with knowledge of production management methodologies and tools along with significant stakeholder management skills. You’ll also have previous experience in planning and resource management.

You’ll also demonstrate
- Technical knowledge, including platform, technology, products and domains
- Knowledge of relevant industry standard toolsets and processes, to drive up customer service within an IT environment
- An understanding of operational principles
- A broad and deep understanding of the F2B processes relevant to a global markets business, with a specific focus on Fixed Income and FX products
- Successful track record, leading a global team of significant size
- A passion for metrics and measurement to show improvement of processes through observable data
- Proven ability to identify and implement training needs
- Excellent leadership, communication and influencing skills

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