Production Support Head, Global Markets
5 days ago
Join us as a Production Support Head, Global Markets
- Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers
- The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential
- Our journey will be challenging and complex, but truly transformative - so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity
**What you'll do**:
You’re joining a team that’s passionate about building on the foundations of our ‘one-bank’ approach to deliver simple, safe and secure solutions for NatWest Markets, enabling our people, clients and businesses to thrive.
You’ll also be:
- Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
- Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
- Leading initiatives in one or more areas of specialist knowledge, across technology as part of a technology or bank-wide programme
- Ensuring safe production change, defining processes of deployment in close conjunction with development leads
- Driving post incident reviews, while promoting a culture of learning and sharing best practice
**The skills you'll need**:
We’re looking for a leader with knowledge of production management methodologies and tools along with significant stakeholder management skills. You’ll also have previous experience in planning and resource management.
You’ll also demonstrate
- Technical knowledge, including platform, technology, products and domains
- Knowledge of relevant industry standard toolsets and processes, to drive up customer service within an IT environment
- An understanding of operational principles
- A broad and deep understanding of the F2B processes relevant to a global markets business, with a specific focus on Fixed Income and FX products
- Successful track record, leading a global team of significant size
- A passion for metrics and measurement to show improvement of processes through observable data
- Proven ability to identify and implement training needs
- Excellent leadership, communication and influencing skills
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