Customer Service Advisor 12 Month Ftc

2 weeks ago

Trafford Park, United Kingdom The Business Connection Full time

This well-established finance company are looking to recruit a Customer Service Advisor to cover a 12 month fixed term contract, with the opportunity to be offered a permanent position within the business. This is a fantastic opportunity for an experiencedCustomer Service Advisor to join a successful and respected team in the business, where you will be rewarded with private healthcare, a company pension, life assurance and 25 days holidays, plus Bank Holidays.

**Salary**: £25,000

**Responsibilities**:

- To provide first point of contact for clients on any operational queries and client requests on a day to day basis.
- Responsible for processing system updates in relation to clients and or debtors as required, ensuring such updates have been appropriately authorised.
- Handling client payment requests and processing within authority levels, assisting with overpayment requests.
- Client terminations - calculating fees, issuing termination reports and statutory letters to clients and personal/corporate guarantors/warrantors and closing any terminated accounts.
- Co-ordinating outgoing Inter factor transfers.
- Review the IDEAL dashboard and correspond with clients on any reconciliation variance, any concerning or persistent variances to be communicated to the Client Manager/Senior Client Manager.
- Preparation of internal reports as required/requested.
- Client inductions ensuring any system training for the client is carried out.
- Security review completion and diary system management.

Minimum Requirements:

- Numeric and computer literate.
- Previous customer service experience within the finance industry.
- Previous client relationship management experience.
- Complaints handling experience.
- Possession of the ability to multitask and manage own workload.

KEYWORDS: Customer Service, Client Relationship Management, Client Services, Finance, Administration, Financial Administration

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.

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