Customer Service Advisor

1 day ago

Trafford, United Kingdom Halo ARC Full time

Job Advert

**Customer Journey Specialist**

**Salary: £28,595 per annum **with an increase on completion of 6 month probation.**

**Hours: 8am - 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.**

**Fixed term contract for minimum 12 months to cover maternity leave**

**Halo ARC Trafford**

Halo is the industry leading UK-based accident repair group, with **32 established accident repair centres across the UK** and we are still growing.

Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an **unrivalled** platform and the resource for **excellent training**, **development** and **employee packages**

To support our Bodyshop we are looking for a** Customer Service Advisor** who has Customer service skills, excellent computer literacy skills and a Full UK Driving Licence.

We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and **we want you to be a part of it**

**The role will include, but is not limited to the following**:

- Inspecting vehicles and assessing damage; taking clear photos throughout
- Administrative duties, including liaising with customers and updating them
- Logistical planning and transport planning
- Occasional driving to collect/drop off vehicles

**What are we looking for?**
- Full Driving Licence
- Excellent computer literacy
- Customer service skills
- Experience of logistics (not essential)

Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.
- Accredited Living Wage Employer
- Employee assistance programme for you and your family
- Health and wellbeing apps
- Cycle scheme
- Gym discounts
- Retail and restaurant discount and cashback
- Life Insurance
- Health Insurance
- virtualGP
- Enhanced family friendly pay such as maternity and paternity
- Free fruit and pizza
- Refer a friend bonus incentive
- Employee recognition rewards
- Team Event Budget (do something fun together)
- Discounted LV insurance
- Get appreciated for your time with paid breaks
- 25 days holiday plus public holidays
- We invest in YOU with opportunities for career progression
- Pension contributions
- Work within a modern and clean working environment
- And we are always open to hearing what our people want

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