Customer Care Advisor

2 weeks ago

Trafford Park, United Kingdom Morson Talent Full time

**Customer Support and Compliance Clerk - 12 month FTC**

**Morson HQ - M50 1RD**

With a unique 50-year heritage of innovative recruitment Morson are a diverse group with an outstanding reputation for delivering consultancy, design, technology, training and people solutions around the world. With revenues of almost £1bn, and offices acrossthe world, we place people into employment with some of the world's biggest brands.

Even as a business of true scale, we keep it personal and consistently go the extra mile. As a family, we celebrate the good times together and we look after each other. We are technical innovators with people at our heart. We are ambitious for you and wecare.

Morson Group are looking for a Contractor Support and Compliance Clerk to join our growing Manchester-based team for a 12 month maternity leave FTC.

**Typical duties within the role will include -**
- Manage the contractor pre onboarding and compliance checks
- Set up new umbrella and Limited Company supplier records once compliance checks are completed
- On receipt of completed contract enter details into Talisman being mindful of the need for accuracy
- Monitor compliance dashboards for expiration of annual insurances and E2W Visas etc.
- Manage booking changes and facilitate backdated adjustments if required
- Answers support messages via telephone and ticketing system working to the team SLA’s at all times
- Running of weekly payroll reports
- Weekly Welcome call to new starters
- Process Advance payments
- Update Contractors Bank Details
- Monitoring Morson Comply and offering assistance to contractors if required

**What we are looking for -**
- Experience within a busy payroll environment is preferable
- Strong customer service experience
- Complaint handling experience
- Resilience
- Good Communication Skills
- Ability to Work as a Team
- Ability to Work in Fast-Paced Environment
- Ability to Work Under Pressure
- Attention to Detail

**Come from any background, industry, or sector, if you have the right attitude, some great experience and a desire to be part of our award-winning team, we'd love to hear from you.**

**Commitment and hard work are rewarded with a competitive salary, 26 days holiday (plus bank holidays), free onsite parking, an employee health and wellbeing programme, and other great benefits. Our company culture is second-to-none, with a real familyethos and focus on looking after the mind, body, and soul of each of our colleagues.**

**The Morson Group is signed up to the Jobcentre employment service's 'Disability Confident Scheme'. This means that any applicant considering themselves to have a disability and who meet the essential criteria for the job (see person specification)will be guaranteed an interview.**

**We are actively seeking to increase the diversity of our workforce to reflect the local community.

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