Customer Solutions Advisor

2 weeks ago


Trafford Park, United Kingdom Flexible Solutionz Full time

**Role: E-commerce Customer Advisor**

**Location: Trafford Park, Manchester (M17)**

**Salary: £22-25k**

**Hours: Monday to Friday, 8.30am - 5.30pm.**

We are currently partnering a growing technology company based in Trafford Park.

We are looking for a happy, smiling, e-commerce customer advisor who will be responsible for managing customers who visit the website; either online chat, or offline via the telephone, discussing products and lead times and fulfilling orders.

Want to join one of the UK’s leading IT & Office supply resellers who give their customers the very best product ranges from world-class brands?

You will manage the day-to-day queries of their valued customers, solving problems with a smile, whilst delivering an exceptional customer journey.

If you are confident speaking to customers, suppliers and colleagues and want to join a fun, inclusive and rewarding business, we want to hear from you.

As well as delivering a best-in-class customer journey, you will be responsible for providing accurate and complete reporting.
- Excel at taking ownership and delivering end to end solutions
- Manage key account and reporting
- Ensure a smooth customer experience by building & retaining strong customer relationships
- Checking orders, liaising with customers, dealing with any customer issues, and providing solutions
- Being the conduit between departments, ensuring that operations are carried out as smoothly as possible



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