Senior Registry Retention Specialist

2 days ago

London, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Registry & Student Records

**Title**:

- Senior Registry Retention Specialist

**Contract type**:

- QA HE Ltd Permanent

**Job advert**:
**Senior Registry Retention Specialist**
**London or Birmingham | QA Higher Education | Hybrid**

**About the Role**
As a Senior Registry Retention Specialist, you’ll play a key role in supporting QAHE’s Student Retention Strategy across our University Partnerships. Working closely with the Registry Retention Manager and a wide range of stakeholders, you’ll help identify and support students at risk of disengagement, ensuring they receive timely interventions and support. This is a fantastic opportunity to be part of a new and exciting function within QA Higher Education, where your work will directly impact student outcomes.

**Key Responsibilities**
- Coordinating administrative activities aligned with QAHE’s retention strategy.
- Managing the Registry Retention mailbox and handling student queries.
- Tracking and managing referrals to student support services.
- Supporting the development and implementation of new processes and systems.
- Monitoring ‘at risk’ students and ensuring appropriate interventions.
- Analysing student data to identify trends and support decision-making.
- Providing admin support for retention-related pilots and initiatives.
- Partnering with various student support teams to create the best experience.

**About You**
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- High attention to detail and data accuracy
- Adaptable and proactive in a fast-paced environment
- Experience in student administration would be beneficial
- Experience working with external partners and managing complex workloads
- Data analysis and reporting experience
- Intermediate Excel and Microsoft Office skills

**Why QAHE?**
At QAHE, we’re shaping the next generation of technologists, leaders, and innovators. We believe in powering potential—for our learners and our people.
- #StudentRetention
- #HigherEducationJobs
- #EducationCareers
- #StudentSuccess
- #AcademicSupport
- #EducationAdmin
- #London
- #Birmingham
- #NowHiring

Vacancy location

**Location**:

- London, London, London (Rosebery Avenue)

General information

**Reference**:1000009227

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